Business Agility

Practices that allow achieving organizational agility.

Today’s businesses are looking to combine speed and adaptability with stability and efficiency for the benefit of their customers. This requires having the organizational structure, processes, practices, and technology platform in place: Managing goals, portfolios, products, projects, and processes. All while maintaining visibility into the alignment between strategy and execution.

 

We work with our clients from the analysis of the current situation and definition of the implementation roadmap to the implementation and evolution of the processes, practices and platforms required to achieve organizational agility.

Agile Coaching

Our coaches help you identify and adopt practices that develop business agility. The coaching can be done by teams or organizations and focuses on building a framework of practices according to the organization’s goals and culture, taking the best of existing frameworks and practices: OKRs, KPIs, SAFe, Scrum, Kanban, and others.

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Agile Coaching

Agile Coaching

Our coaches help you identify and adopt practices that develop business agility. The coaching can be done by teams or organizations and focuses on building a framework of practices according to the organization’s goals and culture, taking the best of existing frameworks and practices: OKRs, KPIs, SAFe, Scrum, Kanban, and others.

More information

Agile Teams

Agile teams typically work on processes, products, or projects. Each of these scenarios has its own set of practices: Planning, Execution, Monitoring, etc. that are adapted to the goals and culture of each organization.

 

bit2bit Americas implements comprehensive solutions that include the process, practices and/or technology platform. In terms of technology platforms, We are currently working with monday.com, among others.

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Portfolio Management

Organizations need to plan and execute initiatives to achieve their goals. This includes planning and monitoring goals, budgets, teams, people, tasks, dependencies, etc.

 

bit2bit Americas uses processes, practices, and/or technology platforms to achieve this visibility, whether agile, traditional, or hybrid. We are currently working with Atlassian and monday.com.

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.