Asset 8 Asset 6 Asset 4 Asset 3
  • Home
  • About us
    • bit2bit Americas
    • Our team
    • Clients
    • Partners
    • Where we are
    • Work with us
  • Services
    • Atlassian Services
    • Cloud Services
    • Cloud Migrations
    • DevOps
    • Licensing and subscriptions
    • ITSM
      • Atlassian ITSM
    • Software Development
  • Products
    • BlueFire
    • CuPo
  • Partners
    • Atlassian
    • AWS
    • Device42
    • Docker
    • GitLab
    • JFrog
    • Miro
    • New Relic
    • Puppet
    • SonarSource
    • Sparx Systems
    • UiPath
  • Insights
  • Contact
Menu
  • Home
  • About us
    • bit2bit Americas
    • Our team
    • Clients
    • Partners
    • Where we are
    • Work with us
  • Services
    • Atlassian Services
    • Cloud Services
    • Cloud Migrations
    • DevOps
    • Licensing and subscriptions
    • ITSM
      • Atlassian ITSM
    • Software Development
  • Products
    • BlueFire
    • CuPo
  • Partners
    • Atlassian
    • AWS
    • Device42
    • Docker
    • GitLab
    • JFrog
    • Miro
    • New Relic
    • Puppet
    • SonarSource
    • Sparx Systems
    • UiPath
  • Insights
  • Contact

Categorías: Success stories

Clip, the leading fintech in Mexico

Clip, fintech líder en México

Clip Clip, the leading fintech in Mexico, changed the way of making card payments in Mexico, and to complement rapid growth …

  • About us
    • bit2bit Americas
    • Our team
    • Clients
    • Partners
    • Where we are
  • Services
    • Atlassian Services
    • DevOps
    • Cloud
    • ITSM
    • Licensing and subscriptions
    • Software Development
  • Products
    • BlueFire
    • Cupo
  • Partners
    • Atlassian
    • AWS
    • Device42
    • Docker
    • JFrog
    • Miro
    • New Relic
    • Puppet
    • SonarSource
    • Sparx Systems
  • Contact
  • Insights
  • Work with us
2022 © bit2bit Americas.
icon-facebook-blue icon-twitter-blue icon-youtube-blue icon-linkedin-blue

Download del e-book Transformación Veloz

Confluence Usuario Avanzado

Usuario Avanzado

  • Administrar un espacio de trabajo de Confluence y permisos
    de los usuarios
  • Reutilizar y restaurar contenido entre diferentes espacios y
    páginas
  • Usar macros avanzadas para diseño y visualización de
    contenido
Bitbucket Data Center Usuario
  • Comprender conceptos básicos de Git
  • Configuración de proyecto y repositorios
  • Gestionar permisos de equipo, repositorio y rama

Jira Usuario Básico

Usuario Básico

  • Conocer términos básicos de Jira.
  • Crear, editar, transicionar, clonar, eliminar, relacionar issues en proyectos
  • Configurar y compartir cuadros de mando
Jira Usuario Avanzado

Usuario Avanzado

  • Crear tipos de issue, campos y pantallas para facilitar que los
    equipos realicen su trabajo
  • Personalizar y diseñar flujos de trabajo de acuerdo con las necesidades de los equipos
  • Configurar permisos y notificaciones
Confluence Usuario Básico

Usuario Básico

  • Crear, editar y dar formato a documentación y contenido en
    Confluence
  • Trabajar colaborativamente en los documentos usando
    funciones y macros básicas
  • Adjuntar y versionar documentos externos en Confluence
Jira Administrador

Administrador

  • Administrar los accesos, usuarios y permisos de Jira
  • Instalar, desinstalar y configurar nuevos apps (plugins)
  • Importar y exportar información desde y hacia la instancia
    Jira
Confluence Administrador

Administrador

  • Administrar las configuraciones del sistema, usuarios y
    permisos de Confluence
  • Configurar notificaciones, hacer backups y restauraciones
    del sistema
  • Instalar, desinstalar y configurar nuevos apps (plugins)
Jira Service Management Usuario Avanzado

Usuario Avanzado

  • Crear proyectos de mesa de servicio, colas de atención,
    métricas y reglas de automatización
  • Vincular mesa de servicio a una base de conocimientos de
    Confluence
  • Configurar el registro de solicitudes a través de correo
    electrónico
Jira Service Management Usuario Básico

Usuario Básico

  • Comprender los conceptos básicos de ITSM
  • Configurar las colas de la mesa de servicio y conocer las
    funcionalidades del portal de cliente.
  • Visualizar reportes de equipo, base de conocimiento y
    personalizados.
SonarSource Administrador

Administrador

  • Administrar Quality Profiles y Quality Gates
  • Administrar el proyecto
SonarSource Usuario Básico

Usuario Básico

  • Conocer conceptos básicos de proyectos, issues, Quality Profiles, Quality Gates
  • Visualizar los detalles de proyecto
  • Analizar métricas, issues
Device42 Usuario Avanzado

Usuario Avanzado

  • Desplegar Device42 en entornos On-premise o Cloud
  • Realizar la configuración inicial del Main Appliance y Appliance
    Manager
  • Configurar descubrimientos automáticos y con el uso de agentes
Device42 Usuario Básico

Usuario Básico

  • Ubicar cualquier CI dentro de la herramienta
  • Navegary realizar operaciones masivas a través de todas las
    categorías de CIs
  • Visualizar, exportar y programar el envío de reportes
Bamboo Despliegue

Despliegue

  • Enlazar planes de integración, definición de ambientes, configuración de variables, tasks (Planes de Despliegue)
  • Configurar agentes, notificaciones, release management
Bamboo Integración
  • Enlazar repositorios de código fuente, triggers, jobs, task,
    builds y compartir artefactos (Planes de Integración)
  • Conocer sobre Bamboo Specs, Docker Runner y
    notificaciones
Bitbucket Cloud Usuario Avanzado

Usuario Avanzado

  • Comprender conceptos de Integración continua y Despliegue continuo
  • Configurar y comprender el uso de Pipelines
Bitbucket Cloud Usuario Básico

Bitbucket Cloud Usuario Básico

  • Comprender conceptos básicos de Git
  • Configuración de proyecto y repositorios
  • Gestionar permisos de equipo, repositorio y rama
Atlassian Marketplace Apps
  • Tempo Timesheets
  • Tempo Planner
  • Tempo Cost Tracker
  • eazyBI
  • Insight
  • QMetry
  • BigPicture
  • BigGantt
Jira Software
  • Crear, planificar, ejecutar y finalizar sprints
  • Crear, configurar y conocer reportes de Scrum y Kanban
  • Crear el backlog y roadmap del proyecto

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.