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Cloud

Cloud computing adoption services.

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Today’s businesses want the benefits of the cloud: flexibility, reliability, increased performance and efficiency, and reduced IT costs.

 

Our cloud specialists help clients adopt and leverage the cloud through services such as assessments, migrations, training, optimization, management, and support. We work with both Amazon Web Services (AWS) and Microsoft Azure.

Cloud Migration

Many organizations are moving their on-premises applications to the cloud to take advantage of cloud computing.

 

We migrate your on-premises workloads to the cloud. Our cloud specialists help customers analyze, plan, and execute their cloud migrations. We work with both Amazon Web Services (AWS) and Microsoft Azure.

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Cloud Migration

Cloud Migration

Many organizations are moving their on-premises applications to the cloud to take advantage of cloud computing.

 

We migrate your on-premises workloads to the cloud. Our cloud specialists help customers analyze, plan, and execute their cloud migrations. We work with both Amazon Web Services (AWS) and Microsoft Azure.

More information

Cloud Support

To maximize the benefits of cloud computing, organizations need to manage and operate cloud services efficiently.

 

bit2bit Americas has a team of cloud architects and a robust support process that enables us to be a trusted partner to our customers. Our services include best practices for supporting and using Microsoft Azure and AWS.

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Staff Augmentation

Many organizations today need to temporarily expand their cloud engineering teams to meet specific business objectives. This expansion may be driven by the need for specialized skills or to align with market demands.

 

bit2bit Americas provides certified cloud architects who also embody the company’s culture. Communication, excellence, continuous improvement, customer focus and teamwork are the cornerstones of our culture.

 

Technologies:

  • Microsoft Azure
  • Amazon Web Services (AWS)

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Learn about our success stories

Jira app

Jira app development for Device42

Jira app development for Device42

bit2bit Americas developed for Device42 an app that integrates Jira Service Management Cloud with their platform

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a Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Important Mexican bank migrates from ServiceNow to Jira Service Management for ITSM processes

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Mutualser

ITSM process implementation with ITIL for Mutualser

ITSM process implementation with ITIL for Mutualser

The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.