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DevSecOps

Implementation of DevSecOps practices.

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To adapt to change, you need to manage your software effectively. DevSecOps practices aim to reduce the number of software deployments and the time it takes to make changes. It is also important to integrate DevSecOps practices with ITSM practices.

 

bit2bit Americas provides assessment services, implementation, training, and support for the practices used throughout the DevOps cycle: Plan, Code, Build, Test, Release, Deploy, Operate, Monitor. We use Atlassian, AWS, Datadog, Docker, GitLab, JFrog, New Relic, Puppet, SonarSource, among others.

Agile Testing

Organizations need efficient software quality processes that minimize defects. Failure to do so has a direct impact on process metrics. bit2bit Americas has a team of specialists who implement the processes, practices, and tools required to achieve efficient testing processes, both manual and automated, in both traditional and agile environments.

 

bit2bit Americas works with Atlassian, Xray, QMetry technology for test management, as well as with various automated testing frameworks as part of CICD pipelines.

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Agile Testing

Agile Testing

Organizations need efficient software quality processes that minimize defects. Failure to do so has a direct impact on process metrics. bit2bit Americas has a team of specialists who implement the processes, practices, and tools required to achieve efficient testing processes, both manual and automated, in both traditional and agile environments.

 

bit2bit Americas works with Atlassian, Xray, QMetry technology for test management, as well as with various automated testing frameworks as part of CICD pipelines.

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Assessment DevSecOps

Organizations may need to understand their current state with respect to DevSecOps best practices in order to define a roadmap of next steps. This is part of any continuous improvement process to achieve excellence.

 

bit2bit Americas has DevSecOps architects experienced in conducting assessments that include analysis and diagnosis at all levels. This allows our clients to implement an improvement plan.

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Application security

Cybersecurity is a top priority for every organization. Ensuring the security of applications and software is a fundamental aspect of this. Security must be built into the solution from the beginning.

 

bit2bit Americas has a team of specialists who implement security practices throughout the entire software development cycle, from source code to deployment. This includes best practices in Web Application Firewall (WAF), etc. Our technology portfolio includes CI/CD platforms such as GitLab and Azure DevOps, and code analysis tools such as SonarQube.

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CI/CD

For an organization to be able to adapt to change, it is essential to be able to apply rapid evolution to the software that supports the business. In this context, CI and CD processes become fundamental.

 

bit2bit Americas has a team of DevSecOps specialists who implement CI and CD processes according to business needs. They use the following technologies: GitLab, Atlassian, JFrog, Azure DevOps, Jenkins, and AWS are among the technologies used.

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Source code management

The security and efficiency of an organization’s source code management practices can have a significant impact on the speed of the software development process.

 

At bit2bit Americas, our team of DevSecOps specialists provides source code management and branch strategy analysis, recommendations, and implementation services to our clients. We use GitLab, Atlassian, and other technologies that leverage the Git protocol.

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Observability

Organizations that have adopted DevOps solutions require the development and successful operation of these and related technology platforms.

 

bit2bit Americas has a global team of world-class professionals and a mature support process that allows us to provide the level of service our customers require. Our support services cover both the implementation of DevOps solutions and the platforms that support them, including GitLab, Atlassian, JFrog, Azure DevOps, AWS, and Jenkins, among others.

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DevOps Support

Organizations that have DevOps solutions require the evolution and successful operation of these, as well as related technology platforms.

 

bit2bit Americas has a global team of top level specialists, as well as a mature support process that allows us to provide the level of service required by our customers. Our support includes both support to the implemented DevOps solutions and the platforms that support them (GitLab, Atlassian, JFrog, Azure DevOps, AWS; Jenkins, among others).

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Learn about our success stories

Jira app

Jira app development for Device42

Jira app development for Device42

bit2bit Americas developed for Device42 an app that integrates Jira Service Management Cloud with their platform

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a Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Important Mexican bank migrates from ServiceNow to Jira Service Management for ITSM processes

Do you want to know more?
Mutualser

ITSM process implementation with ITIL for Mutualser

ITSM process implementation with ITIL for Mutualser

The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.