With cloud technology, you will be able to grow without some major tech hiccups along the way. Traditionally, scalability with on-premise installations is very limited and expensive, as an advance planning is required in order to adjust the processing capacity of the server. Moving to cloud lets you skip all of the manual steps of scaling on-premise by letting you scale both up and down automatically. If autoscaling is not what you are looking for, cloud also offers different scaling options to suit your business needs.
1. Need Identified
2. Request additional resources
3. Decide whether horizontal or vertical scaling meets your needs
4. Calculate how many additional resources are needed
5. Approval process (may involve multiple teams, management + financial decision)
7. Purchase new resources
8. Install new resources
Possible downtime, cost avg. $5,600/minute
(systems respond dynamically)
1. Need identified
2. Request resources
3. Approval process
4. Contact vendor
1. Plan ahead
2. Review historial/ planned usage
3. Identified peak/ low times
4. Establish plan with vendor
Retrieved from Atlassian
There is a misconception about the extremely high costs associated with cloud. It is true that cloud will almost always be a more expensive short-term investment. However, in a long-term view, the value of your company can be enhanced. According to a study by Office 365, migrating to cloud and ditching an on-prem environment represents an average of 20% overall cost savings. Forget about those complex tasks such as maintenance, updates (SW/HW) or security and privacy and rely those
responsibilities on Atlassian.
Better network performance
A poor network management will result in loss of clients. With cloud, you can increase the speed of service to your current customers and avoid extra costs related to attracting new customers.
Automatic performance upgrades
This type of update ensures there is no lag time in getting to that better performance and operate without falling behind your competitors.
Moving to cloud is the perfect excuse to optimize internal processes and get rid of those no longer needed.
Automatic scaling and load-balancing
With automatic scaling in cloud, processing power can scale up as high as it needs to in order to handle unexpected spikes in use.
Cloud is no longer a differentiator, it is a strategic requirement to ensure long-term success. Cloud gives you instant access to the latest features, security upgrades and bug fixes on a regular basis. This way, your team can easily keep up with these changes, increasing their agility and competitiveness.
Migrating to cloud might be a risky path, but with the help of bit2bit Americas, Atlassian Platinum Enterprise Solution Partner and Cloud Specialized Partner, we assure you to consolidate the digital future of your business.
Start your cloud migration now!
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.