Transform your teamʼs productivity with an AI partner connected to your goals, work, and knowledge.
Learn how bit2bit Americas drives the adoption of Atlassian Rovo →
The way we work is evolving, and artificial intelligence has become a strategic ally for teams seeking efficiency, clarity, and focus. In this context, Rovo—the new Atlassian solution powered by AI—represents a leap toward a smarter, more connected, and collaborative work model.
Rovo integrates organizational goals, projects, and knowledge into a single workflow. This way, every team member can access contextual information, make faster decisions, and spend less time searching for data or repeating tasks.
Before diving into the technical details, itʼs worth highlighting the results that AI is already generating for teams that have adopted this new way of working. According to Atlassianʼs AI Collaboration Report 2024, teams that integrate AI as a creative partner—not just as a tool—see tangible benefits in productivity and return on investment.
A new era of AI-powered collaboration
These figures show that the difference isnʼt just in using AI, but in how itʼs integrated into the teamʼs work culture and mindset.
Rovo integrates directly with Atlassian Cloud and, for now, is free for users of Jira, Confluence, and Jira Service Management. This initial accessibility allows teams to experiment with its capabilities and discover its value before broader adoption. It connects what truly matters: goals, work, and knowledge. Its approach is designed to solve three fundamental challenges of modern teams: fragmented information, slow processes, and repetitive tasks.
With Rovo Search and Chat, users can discover contextual answers that span tools and spaces, accompanied by Knowledge Cards that summarize projects, owners, and next steps.
Additionally, its intelligent assistants help standardize quality and delivery speed through dynamic templates and automatic checks.
Rovo also introduces new features such as:
Furthermore, Rovo connects with more than 50 third-party applications, including Google Drive, Slack, and other productivity platforms, extending its reach beyond the Atlassian ecosystem.
But the most innovative aspect is its Rovo Agents, which automate tasks and entire workflows, enabling teams to move from copying and searching for information to making decisions and moving forward.
Rovo transforms the daily work of different areas:
Imagine a project leader asking Rovo: “Whatʼs blocking release X and whoʼs handling it?” In seconds, they get a summary with the issues, responsible parties, and dependencies. From there, they can take actions like requesting evidence or updating the status, without leaving their workflow.
Quality assistants automatically review completeness criteria and suggest improvements, while Rovo recommends playbooks or previous learnings to avoid future mistakes. Thus, every interaction becomes an opportunity for learning and continuous improvement.
Companies that strategically integrate AI achieve tangible benefits: less time lost searching for information, faster decisions, more consistent deliverables, and a significantly higher return on investment. They also reinvest the time gained in training and development.
Rovo operates in Atlassianʼs enterprise cloud, under the highest standards of security, privacy, and transparency. Its modular architecture allows it to be adopted without interrupting existing workflows and with human control over all critical decisions. AI assists, but people remain at the center of the work.
Rovo meets the highest standards of security and privacy, backed by SOC 2 and ISO 27001 certifications, which guarantee the protection of information in every interaction. Additionally, it maintains a zero-day data retention policy with language model providers, ensuring that queries and content are neither stored nor used for training.
Discover how Rovo can boost your teamʼs productivity, quality, and innovation—and how at bit2bit Americas, we help you accelerate its adoption. Our team supports organizations in designing their AI strategy for work in Atlassian, from identifying use cases to implementation, training, and adoption.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
