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bit2bit Americas 2022 summary

2022 was another great year for bit2bit Americas and we want to share some of our achievements with you

Metrics

88%

Customer satisfaction

90%

Employee satisfaction

62%

Sales growth

28%

Clients growth

Specializations

Atlassian Cloud Specialized

bit2bit Americas became an official Atlassian Cloud Specialized Partner. A validation of Atlassian’s Platinum Solution Partner’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and results achieved by its clients using Atlassian Cloud solutions

Atlassian Specialized Partner
Atlassian Specialized Partner

Atlassian ITSM Specialized

bit2bit Americas became an official Atlassian ITSM Specialized Partner. A validation of Atlassian’s Platinum Solution Partner’s deep knowledge, extensive experience, and delivery of consistent, high-quality services to optimize customer satisfaction and results achieved by its clients using Atlassian ITSM solutions.

Recognitions

Atlassian Partner of the Year 2021

This 2022 Atlassian announced that bit2bit Americas has received the Atlassian Partner of the Year 2021 in Emerging Markets for its outstanding contribution and achievements during the 2021 calendar year.

 

This includes exceptional efforts in developing new business, thought leadership, products and services that complement Atlassian.

 

bit2bit Americas was one of the 26 global partners honored in the annual Atlassian Partner of the Year program for our continuous efforts and exceptional customer work.

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GitLab DevOps
GitLab DevOps Experience
Integración bit2bit Americas teams
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Integración bit2bit Americas teams
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bit2bit interacción laboral (7)
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Best Miro Reseller of the year LATAM 2021

Miro, leading platform for remote teamwork through a collaborative whiteboard, named us this 2022 as the best Miro Reseller of the year LATAM 2021, an achievement that allows us to strengthen the alliance with our partner and shows the great job from our commercial team.

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Xray Emerging Certified Partner

One of our achievements this 2022 was also that we became Xray Certified Partners and received recognition from Xray Experts. Xray is a leader in QA and test management for Jira.

Best-Selling Exalate Partner

Exalate, a leading two-way synchronization solution for complex cross-team collaboration scenarios, recognized bit2bit Americas as one of its Best-Selling Exalate Partners thanks to its exceptional service in integrations with Jira, Zendezk, Azure DevOps, ServiceNow and SalesForce. 

Events

This 2022 we resume with our on-site events with the ITSM + DevOps Experience event in CDMX and with the DevOps Experience event with GitLab in Lima, in which we had a great time with the attendees.

We had Atlassian, Gitlab, Miro, Device42, Tempo and eazyBI as sponsors; who were present at the events and shared their experience with the attendees.

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.