The business world is continuously evolving, and at bit2bit Americas, we are committed to helping organizations adapt and thrive through innovative solutions in service management and agile methodologies. As specialists in tools like Jira, Monday, and other advanced technologies, our mission is to enhance processes and guide companies toward operational excellence.
In line with this commitment, we proudly sponsored the Agile International Conference (AIC) 2025, held on March 6 and 7. During this event, we explored the latest trends and best practices in agility, exchanged insights with industry experts, and shared our vision for the future of agile work.
Sponsoring AIC 2025 was a truly enriching experience. We had the opportunity not only to showcase our solutions and expertise in agility but also to connect with professionals from diverse industries, fostering valuable conversations about the current state and future of project management.
Our booth became a key meeting point for discussions on the current challenges of implementing agile methodologies. We explored how artificial intelligence can enhance these processes and discovered new technologies that other attendees are utilizing for project management. This environment fostered mutual learning and growth.
AIC 2025 provided us with several important takeaways:
We believe that agility will persist in evolving and transforming how companies operate. The fusion of agile methodologies with emerging technologies, such as artificial intelligence, automation, and advanced data analytics, will empower organizations to become more resilient, adaptive, and efficient in delivering value.
At bit2bit Americas, we are committed to innovation, providing solutions that enable our clients to accelerate their digital transformation and optimize their operations with state-of-the-art tools.
We extend our heartfelt gratitude to the organizers of AIC 2025 for creating an invaluable space for learning and exchange. We also thank all attendees and professionals with whom we had the pleasure of sharing ideas and experiences. It was an honor to be part of this event and contribute to the growth of the agile ecosystem.
If you are seeking new ways to enhance agile management in your organization, optimize your processes, or explore collaboration opportunities, we’d love to connect! At bit2bit Americas, we offer solutions designed to elevate your organization to the next level.
Contact us to discover how we can collaborate to drive digital transformation and innovation in your business.
2025 © bit2bit Americas.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
