At bit2bit Americas, we are pleased to announce a strategic alliance with Acelera, an all-in-one business management system that integrates methodology and platform to connect the entire organization and achieve extraordinary results.
Starting this month, we join as a strategic partner to support and implement Aceleraʼs solutions with clients in the United States, Mexico, and the Caribbean. This step will allow us to strengthen the platformʼs presence in the region and enhance its impact in key sectors seeking to modernize their operations and respond agilely to todayʼs market challenges.
Acelera is a platform that implements a proven methodology to accelerate business strategy execution, aligning objectives, KPIs, projects, and backlogs at all organizational levels. Its main benefits include:
The platform consists of six modules covering the entire business management cycle:
Additionally, Acelera is ISO 27001 certified (Information Security Management), ensuring the confidentiality, integrity, and availability of information. With a proactive approach to security and compliance with international standards, it offers companies a reliable, high-quality service.
bit2bit Americasʼ role will be key in implementation, adoption, and close support for clients, ensuring that each organization can get the most out of the platform. Our experience as specialists in digital transformation and in integrating world-class technological solutions allows us to guarantee tangible results that drive innovation and competitiveness.
This collaboration not only combines strengths but also reflects a shared purpose: accelerating digital transformation in the region. With this alliance, we aim for more companies to have the necessary tools to optimize their processes, make faster decisions, and successfully respond to a constantly changing business environment.
At bit2bit Americas, we are convinced that strategic alliances are the engine for building a more innovative, collaborative, and efficient ecosystem. With Acelera, we join forces to go further and support our clients toward a stronger and more sustainable digital future.
If your organization is looking to take the next step in its digital transformation, our team is ready to support you.
Contact us and letʼs make it happen.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
