On October 2nd, we held the Executive Breakfast “The Atlassian System of Work Experience” at the Real InterContinental Hotel Guatemala, an exclusive event that brought together business leaders, IT teams, and work management specialists to discover how Atlassian is transforming modern collaboration.
This edition marked the arrival of the System of Work in Guatemala, a model that seeks to connect people, processes, and tools within a single workflow, driving organizational efficiency, visibility, and innovation.
A morning of collaboration and inspiration
During the breakfast, attendees participated in a session focused on understanding how organizations can break down information silos, optimize their operations, and accelerate value delivery thanks to Atlassian solutions.
The event featured representatives from Guatemalaʼs leading companies, from key sectors such as banking, manufacturing, technology, among others, who shared their vision on the challenges and opportunities they face in digital transformation.
Our experts, together with Atlassian, guided participants through practical examples of the impact of the Atlassian System of Work, showing how tools like Jira, Confluence, and others enable teams to connect, align objectives, and foster a more collaborative and efficient work culture.
Networking between attendees
The event generated a rich conversational environment, where representatives from different industries shared perspectives on current challenges in work management and technology adoption.
Among the main takeaways, the importance of:
These reflections reinforced the relevance of the System of Work as an adaptable framework that allows companies to evolve towards a more transparent, scalable, and human work model.
At the end of the presentations, attendees had a networking space where they could exchange ideas, strengthen relationships, and explore collaboration opportunities.
The active participation and enthusiasm of the guests reflected the commitment of Guatemalan organizations to adopt solutions that enhance their growth and accelerate their digital maturity.
Connecting ideas, driving transformation
At the Executive Breakfast The Atlassian System of Work Experience Guatemala, we reaffirmed our commitment to innovation, collaboration, and the development of technological talent in the region.
Through these experiences, we continue to create spaces that inspire organizations to rethink the way they work, driving the adoption of agile methodologies and technological solutions that promote more connected, efficient, and results-focused teams.
👉 Discover how the Atlassian System of Work can transform the way your company collaborates and achieves its goals.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
