In today’s digital era, organizations face increasing technological complexity that hinders the efficient management of their operations. The proliferation of tools, platforms, and services has led to a “data chaos” that limits companies’ ability to achieve a unified and coherent view of their infrastructure. Unified Observability emerges as a strategic solution to transform this chaos into operational excellence, and Datadog positions itself as a leader in this field.
Digital transformation has driven organizations to adopt multiple technologies and cloud services, resulting in fragmented , hard- to-manage infrastructure. This technological complexity, known as “sprawl,” generates significant challenges in terms of monitoring, security, and performance. Companies need tools that allow them to consolidate and analyze data from various sources to make informed decisions and maintain competitiveness.
Unified observability offers a comprehensive view of all components of the technological infrastructure, enabling organizations to monitor, analyze, and optimize their performance efficiently. Datadog provides a platform that integrates infrastructure monitoring, applications, logs, and user experience into a single solution, enabling real-time identification and resolution of problems.
The adoption of multiple tools and services without a clear integration strategy has led to a dispersed technological environment. This “sprawl” complicates effective management and monitoring, as data is isolated in silos, preventing a holistic view of the infrastructure.
“Data chaos” results in unexpected downtime, degraded performance, and heightened security risks. These issues affect customer experience, reduce operational efficiency, and can lead to significant economic losses.
IT leaders face pressure to ensure the availability, security, and performance of systems while managing limited budgets and dispersed teams. The lack of visibility and control over the technological infrastructure complicates decision-making and the implementation of improvements.
Unified observability is the ability to monitor and analyze all aspects of a technological infrastructure from a single platform, providing a coherent and real-time view of the state and performance of systems.
Datadog has been recognized as a leader in the Gartner “Magic Quadrant” for observability platforms in 2024, highlighting its execution capability and comprehensive vision. (datadoghq.com)
The Datadog platform offers seamless integration with a wide range of tools and services, providing:
HashiCorp, the company behind open source projects like Terraform and Consul, faced a critical visibility challenge while
preparing for the public launch of Terraform Enterprise in 2017: its team had evolved from a group of generalist engineers to specialized teams, but self-hosted monitoring tools had poor interfaces that limited access to critical data to only 1-2 experts, creating operational silos and reactive diagnostics that consumed valuable time.
By implementing Datadog as a unified monitoring platform, HashiCorp was able to democratize access to operational data for dozens of team members, instrument their Ruby on Rails application with APM in minutes (vs days previously), consolidate visibility of Amazon ECS, RDS, and critical components into a single dashboard, and foster real-time collaboration through native integrations with Slack that allow for instant sharing of snapshots and traces, fundamentally transforming their DevOps culture from reactive to proactive and establishing the technological foundation for the sustainable growth of Terraform Enterprise. (datadoghq.com)
Datadog enables executive teams to gain a clear view of the state of infrastructure and applications, facilitating the identification of areas for improvement and the implementation of proactive strategies.
Organizations adopting Datadog report significant improvements in key metrics:
Unified Observability is essential to transform “data chaos” into operational excellence. Datadog offers a comprehensive solution that allows organizations to gain a clear and consistent view of their infrastructure, improving efficiency, security, and competitiveness.
We invite you to explore how Datadog can modernize your observability strategy and take your operation to the next level.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
