Learn more about Atlassian Data Center licensing

If you are thinking of migrating to Data Center or if you already have this licensing, then in this article you can find information about what is new in this edition.

Edition Benefits

  • High Availability
  • Swinging 
  • Upgrades without downtime
  • Indexing without downtime
  • Others

New Apps – Bundled Apps  

Product Support

Now Priority Support is included as part of the Data Center licensing, which includes:


  • 24/7 for high impact issues
  • Dedicated senior support team 
  • Faster response times


Loyalty discounts

If you have Server licensing with active support and want to migrate to the Data Center edition, then you can access Atlassian Loyalty Discounts.


  • The existing Server license must have been purchased before February 2, 2021 
  • The Server license must have an active maintenance or within 30 days after its expiration


 Loyalty Discounts will change according to the following periods:

Are you interested in upgrading the Data Center?

The price of the Data Center upgrade depends on the number of full months remaining on your existing Data Center license. The value of the remaining full month is subtracted from the price of the new level. More information at: 

Conoce más sobre el licenciamiento Atlassian Data Center

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We are partners of PeopleCert. bit2bit Americas includes official ITIL® 4 Foundation training within its ITSM services....


Power, improve and monitor your company's IT services. Learn more about the Atlassian ITSM solutions we have at bit2bit Americas.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.


Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.