On June 5, 2025, we took part in Miro’s launch in Argentina. This event brought together leaders in innovation and technology in Buenos Aires, where our partner showcased the latest innovations for the Argentine market, and provided firsthand insight into how the platform is transforming visual collaboration and strengthening teamwork in leading organizations.
Clients like Mercado Libre and Naranja X shared their experiences with Miro, highlighting the tangible benefits it has delivered to their processes of innovation, agility, and co-creation. Real-world examples clearly showed how Miro positions itself as a strategic ally in the digital transformation of companies that bet on efficiency and collaborative work.
The event featured a live demonstration of Miro’s most powerful features, showcasing its seamless integration with popular tools such as Jira, Confluence, Figma, and Power BI. The latest capabilities enhanced by artificial intelligence were also shown, including:
Additionally, practical use cases were presented in areas such as IT, Customer Experience, and Product/Engineering, demonstrating Miro’s value in practices such as agile planning, structured feedback, and data-driven decision-making.
A key highlight was MercadoLibre’s participation, which recounted its successful migration from the free version to Miro Enterprise, while preserving its historical data. The company explained how it now monitors platform usage through KPIs and collaboration reports, with an emphasis on governance and adoption success. Naranja X also shared its vision of how Miro has integrated into its way of working, strengthening project management and collaboration among teams.
In summary, the event confirmed that Miro is not only an intuitive and powerful tool but a key platform for accelerating innovation and improving organizational efficiency.
Do you want to learn more about how Miro can transform work in your company?
As Miro partners, we’re ready to support your journey toward more agile and visual collaboration.
Contact us today to get started!
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
