At bit2bit Americas, we continue to strengthen our portfolio of innovative solutions and are excited to announce our new partnership with Superhuman, the productivity platform powered by artificial intelligence that emerges from the recent rebranding of Grammarly.
This evolution represents a significant shift in the technology industry. Grammarly, globally recognized for transforming the way people write and communicate, gives way to Superhuman as a comprehensive platform focused on enhancing professional performance through artificial intelligence that not only improves writing but also optimizes how people work, collaborate, and manage their information.
Thanks to this alliance, we bring our clients and partners a solution that combines smart writing, automation, work organization, and advanced contextual assistance within an ecosystem designed to strategically increase productivity.
Superhuman evolves beyond a writing tool to become a comprehensive productivity suite that unifies different capabilities in a single work environment. Its ecosystem consists of:
This suite enables optimization of processes such as drafting emails, creating documents, organizing information, and managing tasks, with smart suggestions that adapt to each personʼs tone, objective, and style.
This partnership allows us to offer organizations a solution that drives:
This partnership reinforces our commitment to supporting organizations in their digital evolution, expanding our ability to offer solutions that drive efficiency, strengthen competitiveness, and respond to current productivity and communication challenges. In this context, artificial intelligence is consolidated as a strategic ally to enhance human talent and optimize the way teams work.
Don’t let your teams fall behind in the AI productivity revolution. Contact us today to schedule a personalized demo of Superhuman and discover how this powerful suite can transform the way your organization works. The future of intelligent productivity is here—take the first step now and unlock your team’s full potential. Reach out to our team and start experiencing measurable results from day one.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
