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Atlassian product price changes

Last Tuesday September 17th, Atlassian announced a price increase in its Atlassian Cloud products and changes in the functionality of Jira Service Management Cloud. We understand the impact this may generate, count on us to review together what this change implies, we are ready to assist you in this process.
You can find the official announcement here

Get to know the most important dates

 

Important changes for October 16, 2024:

October 16th PT (Pacific Time):

  • Price increase for Cloud (Standard, Premium, Enterprise) goes into effect.
  • Changes in Jira Service Management Cloud functionalities go into effect

What products will be affected and how will prices increase?

Applies to the following Cloud products:

List price for Standard, Premium and Enterprise plans:

  • Jira (*): All user ranges
    • Standard 5%
    • Premium 6-10%
    • Enterprise 10%
  • Confluence (*): All user ranges
    • Standard 5%
    • Premium 6-10%
    • Enterprise 10%
  • Jira Service Management (*): All user ranges
    • Standard:
      • 1-250 users: 8%
      • 251+ users: 20%
    •  Premium:
      • 1-250 users: 8%
      • 251+ users: 20%
    •  Enterprise:
      • 1-250 users: 8%
      • 251+ users: 20%
  • Bitbucket (*): All user ranges 10%
    • Standard 10%
    • Premium 10%
  • List price for Essentials, Standard and Enterprise plans:
    • Opsgenie (*):
      • Essentials 5%.
      • Standard 5%
      • Enterprise 10%
  • List price for Standard plan:
    • Atlassian Guard (*): 
      • Standard
        • 1-999 users  5%
        • Enterprise 1000+ users 8%
    • Compass (*):
      • Standard 14%

*Note: The % increase will depend on each product, range of users, edition and date the licenses were first purchased. Contact us to confirm the price increase that applies in your case.

Notes

  • This price increase only applies to some Atlassian products.
  • Apps (plugins) from the Marketplace of other vendors are not included and are subject to change according to the conditions of each vendor.
  • You can find the table with the price increase per product in the following links:

Changes in Jira Service Management Plan Standard

Starting October 16th, advanced incident, problem and change management features will be moved to Jira Service Management Cloud Premium and Enterprise plans only.

  • Features remaining in Standard: incident work category, incident queues, incident alerts, on-call scheduling.
  • Features moving to Premium: incident conference calls and chat tools, major incidents, post-incident reviews, change work category, change queues, change calendar, automated risk assessments, integrations with CI/CD tools, system-level change automation rules, problem work category, problem queues.
  • If Jira Service Management customers have not used the advanced incident, problem and change management features described above in the last 6 months, they will be informed by email. These customers will not be offered a grace period.

Grace Period for Jira Service Management Standard Customers Using Impacted Features:

These customers will receive a 12-month grace period on their next renewal term on or after Oct 16th, 2024 PT.

 

At the end of their grace period, access will be revoked to the incident, problem, change management features that are moving to Premium/Enterprise and they will need to upgrade in order to continue using them.

Pricing based on Jira Service Management consumption: Premium and Enterprise Plan

With the introduction of consumption-based pricing, Premium and Enterprise customers will have limits on the number of Virtual Agent-assisted asset objects and conversations they can use at no additional cost. Above the new limits, customers will have to pay per assisted object/conversation.

The following consumption-based pricing limits will apply:

JSM Premium/Enterprise
Assets objects
Virtual Service Agent
Extra
0.05 USD per object per month + volume discounts
0.30 USD per assisted conversation per month + volume discounts
Included
50,000 per site
1,000 per month
  • Volume discounts will be available to annual (or multi-year) customers. When they exceed the new object or assisted conversation limits, they will need to purchase a new package based on their expected usage to continue using the features.

Grace Period for Jira Service Management Premium and Enterprise Customers Using Impacted Features:

These customers will receive a 12-month grace period on their next renewal term on or after Oct 16th, 2024 PT.

 

At the end of their grace period, the option of a 3-year advantaged plan will be available for customers to come to full limit pricing gradually.

You can find more information about the changes and the table with the price increase in the following links:

Recommendations

In this context, bit2bit Americas has the following recommendations for you and your team:

To ensure that current pricing can be assured, after requesting a quote, no changes should be made to your Cloud instance (such as activating or deactivating products and/or plugins) as any changes after October 16th will affect pricing. If a change is required before October 16th, please let us know to confirm if it is possible

If you have products with renewal in the next 3 months in Cloud

  • Renew as soon as possible to take advantage of the current prices before they change, taking into account that you have to request the quote to bit2bit Americas until Monday, October 7th, 2024 at the latest.

If you plan to upgrade or downgrade your users or Cloud plan in the next few months

  • You have to request the quote to bit2bit Americas until Monday, October 7th, 2024 at the latest.

If you plan to purchase new Cloud products in the coming months

  • You have to request a quote from bit2bit Americas by Monday, October 7th, 2024.

If your renewal is next year or you plan to purchase new Cloud products in the next year

  • We will schedule a call to review together the impact of the price increase.

If you have Data Center licensing and want to explore a migration to Cloud

  • Contact us to guide you in your evaluation
  • You have the option to activate a 60-day free cloud migration trial, more information here.

If you are currently using Jira Service Management Cloud Standard, Premium or Enterprise

  • We will schedule a call to review together if there will be any impact.

Do not doubt in communicating with us and we will be glad to schedule a call in the following weeks to answer all your questions and those of your team. You can contact us at: team_ventas@bit2bitamericas.com

Important links

Banco mexicano migra a Atlassian Cloud
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