From April 8 to 10, 2025, Atlassian Team’25 took place in the city of Anaheim, California. At this event, Atlassian made important announcements about the updates to its platform. Atlassian is committed to empowering teams globally by providing cutting-edge technology. The company has been recognized for its innovation and adaptability, securing the top spot on Fortune magazine’s list of the 50 companies of the future.
To understand the changes, we first need to grasp the concept of Atlassian’s System of Work. If you already know it, you can go directly to the Announcements section.
The System of Work is a philosophy that emphasizes that organizations should work by connecting technology and business teams to accelerate progress and maximize impact on teams. It is based on the following principles that successful teams follow:
Align work with objectives.
Plan and track work across the organization.
Share knowledge.
Use artificial intelligence as part of their team.
The System of Work is put into practice through collections, apps, and AI agents. A collection is a set of apps that address the needs of a specific type of team. The apps are the various products that make up the platform. AI agents become the new members of the teams in modern organizations.
Having explained the foundation on which Atlassian presents its platform, let’s look at the changes:
150,000 users supported on a single Confluence site.
100,000 users will soon be supported on a single Jira site.
55% reduction in loading time for the space overview.
36% reduction in loading time for editing a page.
25% reduction in loading time for the classic backlog view.
For compliance, FedRAMP authorization is now included.
Along with other performance and scalability improvements
Atlassian announced new deployment options in the cloud, including government environments (exclusive to the U.S. federal government) and isolated environments (2026), which address specific customer needs while maintaining all the functionalities and benefits of the Atlassian Cloud Platform.
Platform apps are applications available to all users of the platform. These include: Home, Goals, Search, Teams, Chat, Studio, Analytics, and Admin.
One app to highlight is Home, which, among other things, integrates information from the different applications on the platform (Jira, Confluence, Loom) and suggests activities to focus on in a personalized manner. And it is now available to all Atlassian Cloud users!
Another app to highlight is Goals, which allows users to define and manage objectives and associate them with related work.
This is great news for Atlassian Cloud users! Rovo will be available for free in all editions of Jira, Confluence, and Jira Service Management. This is a valuable opportunity to enhance team performance through AI.
Rovo is now the centerpiece of Atlassian’s portfolio and has been divided into the applications described below.
Improves enterprise search by integrating not only Atlassian solutions but also third-party solutions, including Jira (2025) and Confluence Data Center, allowing for unified search across your platform.
Integrated chatbots in the Atlassian platform that facilitate teamwork. Designed to aid in problem resolution using your organization’s knowledge base and powered by AI and the Atlassian Teamwork Graph. The new Deep Research (new) feature allows for deep research and insight generation within the application, processing large amounts of data to complete a complex, multi-step task.
Allows centralized development of your automations and Rovo agents.
Integrating Jira, Confluence, Loom, and Rovo, this collection is focused on collaboration and productivity, serving as a comprehensive solution for teamwork.
Jira has introduced new features, such as a list view similar to a spreadsheet, public forms for entering work items, and customizable project templates. Confluence now supports real-time collaboration with live documents (Live Docs) and interactive content types like whiteboards.
Loom is integrated throughout the platform to facilitate asynchronous communication, helping teams reduce meeting times and improve feedback processes. From a video recorded in Loom, you can easily create a bug in Jira or a page in Confluence with the video content in just a few clicks.
Aimed at leadership teams, this collection includes Jira Align and Focus for strategic planning and the new app Talent for workforce management, helping organizations effectively align their objectives and resources. Both Focus and Talent will be included for free for users of Jira Align.
Focus allows connecting and managing strategic priorities within organizations. It facilitates linking objectives with work items from other Atlassian applications, providing a clear view of progress and execution of objectives.
This new app allows for managing people within our work teams, enabling the right person to be located for the job within the context of the different initiatives of the organization.
This tool connects customer insights with product decisions using AI, allowing for the collection, identification, and prioritization of ideas. For example, Rovo can analyze support tickets, grouping them into themes and creating structured ideas in JPD. Additionally, JPD allows aligning product ideas with the impact they would have on business objectives. This facilitates data-driven product development and allows for easy sharing of product roadmaps with your stakeholders.
The expected results from using AI in development processes have not materialized, mainly because development teams spend most of their time on tasks other than development.
To address this, Atlassian has created AI-powered agents that enhance productivity by automating repetitive tasks. The Rovo Dev Agents can generate code modification plans, transform Jira tickets directly into code (following your internal standards), and validate changes against acceptance criteria, significantly improving development cycles. But most importantly, they achieve this without breaking the current workflow of developers, integrating with the tools they currently use, facilitating the adoption of these. Rovo Dev Agents have achieved reductions of 45% in PR cycle times for Atlassian’s internal teams.
The new AI features include sentiment analysis, resolver suggestions, and identifying gaps in your Knowledge Base. For Operations teams, AI also allows for identifying and prioritizing alerts, escalating them to incidents, and identifying and notifying the corresponding teams. Additionally, it provides indicators, through AI Insights, that allow you to see the impact AI is having on your team. Furthermore, thanks to platform improvements, the limit of Assets for managing your CIs has increased to 10 million.
Now JSM facilitates the work of HR teams with predefined templates for request types, creation of request types with AI, security controls for confidential information forms, and an employee journey editor that facilitates collaboration with other internal teams to resolve requests in an integrated manner. These improvements aim to enhance the efficiency of service management and the employee experience.
This new app integrates customer support teams with development, product, and operations teams, using AI and the Atlassian Teamwork Graph to improve service to requesters. It includes features such as a chatbot widget (Rovo chat) for immediate resolution, using the existing KB, or integration with Loom and JSM Runbooks to facilitate problem resolution or escalation. Jira Product Discovery and product teams for resolving bugs or requests for new features.
Atlassian Team’25 has been an event full of updates. From new cloud deployment options to the free availability of Rovo and new features in Jira and Confluence. The integration of different teams into a unified work system powered by AI allows teams to move towards their objectives. Atlassian continues to lead innovation to help teams. The new collections, such as Teamwork and Strategy, along with Loom integrations and advancements in artificial intelligence, reinforce Atlassian’s commitment to unleashing the potential of all teams.
Discover how Atlassian is transforming teamwork! Don’t miss the latest innovations and improvements on the platform. Connect with us for more information and take your team to the next level.
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
