In a world where digital transformation and artificial intelligence (AI) are redefining the business landscape, migrating to the cloud is now a key strategy for organizations aiming to stay competitive and agile. Atlassian Cloud offers a robust platform that not only facilitates this transition but also provides innovative tools to optimize collaboration and work management.
Digital transformation involves the integration of digital technologies across all areas of an organization, fundamentally changing how it operates and delivers value to its customers. AI, in turn, enhances this transformation by automating processes, analyzing vast amounts of data, and delivering actionable insights. Organizations that adopt these technologies can improve operational efficiency, decision-making, and innovation.
Migrating to the cloud allows organizations to access scalable computing resources, lower infrastructure costs, and improve data security. Additionally, it facilitates remote collaboration and the rapid implementation of new solutions, key enablers in today’s digital business landscape.
Modern work management demands much more than technological tools; it requires a strategic approach that connects people, processes, and objectives at all levels of the organization. Under this premise, Atlassian has evolved not only as a software provider but as a driver of a collaborative work philosophy centered on its System of Work.
The Atlassian System of Work is based on three essential principles that respond to the needs of today’s work teams:
These principles provide a solid framework for organizations to optimize their processes, enhance collaboration, and achieve their goals more efficiently.
Atlassian Cloud is a constantly evolving suite of tools designed to enhance collaboration and project management in the cloud, adaptable to the needs of various teams within any organization. Thanks to Atlassian Cloud, it is possible to leverage specialized collections that group products, AI agents, and features according to the type of team and their objectives:
Each collection is seamlessly integrated to provide a unified and personalized experience, enabling product, operations, support, or any other area teams to collaborate more effectively and aligned with the strategic objectives of the organization.
Atlassian has introduced several innovations in its cloud platform to enhance productivity and collaboration:
Migrating to Atlassian Cloud offers multiple benefits for organizations:
Numerous organizations have experienced significant improvements by leveraging the benefits of Atlassian Cloud:
Migrating to Atlassian Cloud is a strategic decision that allows organizations to leverage the advantages of digital transformation and artificial intelligence. With innovative tools like Rovo, the Atlassian System of Work, and the Teamwork Collection, organizations can enhance collaboration, efficiency, and security, positioning themselves for success in today’s business environment.
Take the next step towards digital transformation and discover how Atlassian Cloud can revolutionize the way your team works.
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
