datadog

DevOps

DevOps

DevOps

We advise our clients in the progressive adoption of the DevOps approach in their operations, generating maximum agility in all phases of the cycle of their technological solutions, from planning, construction and integration, to deployment, operation and feedback. We understand that the implementation of automation technologies and agile work approach based on DevOps is part of a cultural and process change focused on the rapid and efficient deployment of software. Our job is to evaluate, train, implement and advise our clients on that change, significantly improving the life cycle metrics of their technological solutions, allowing them to deliver software faster, more frequently and with higher quality.

Our DevOps practices are:

  • Planificación y seguimiento para equipos individuales con Scrum, Kanban, etc. usando plataforma Atlassian: Jira Software y Confluence
  • Planificación y seguimiento para equipos de equipos con SAFe, etc. usando plataforma Atlassian: Jira Align, Portfolio for Jira, Jira Software y Confluence.
  • Branching con Bitbucket
  • Gestión de dependencias con JFrog Artifactory
  • Calidad de código con SonarQube
  • Calidad de software con QMetry
  • Pruebas automatizadas (funcionales, de carga, etc.) con múltiples tecnologías
  • Contenerización con Docker
  • IaaS con AWS y Oracle
  • Integración y despliegue con Bitbucket Pipelines, Cloud Formation, etc.
  • Infraestructura como código con Puppet
  • Seguridad con Puppet Remediate
  • Monitorización con New Relic
  • ITSM con Jira Service Desk, Opsgenie, Status Page, Device42 y Zoom

 

We are also open to integrate any other technology.

Other services:

Atlassian Cloud

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ITSM

We evaluate, execute and train the implementation of the processes related to IT Service Management (ITSM).
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Software Development

We identify needs and then advise and build innovative solutions that allow our clients to achieve their business objectives.
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Cloud Services

We evaluate the company's current infrastructure and execute successful initiatives of cloud migration and administration of the cloud infrastructure.
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Atlassian Services

We perform assessments, advise on licensing and subscription issues, install, implement solutions, train, support, migrate from other technologies to the Atlassian platform, migrate from one edition to another, etc.
See more >>

Software licensing and subscriptions

We advise our clients on their needs for the acquisition and renewal of licenses and subscriptions.
See more >>

Other services:

Atlassian Cloud

See more >>

ITSM

We evaluate, execute and train the implementation of the processes related to IT Service Management (ITSM).
See more >>

Software Development

We identify needs and then advise and build innovative solutions that allow our clients to achieve their business objectives.
See more >>

Cloud Services

We evaluate the company's current infrastructure and execute successful initiatives of cloud migration and administration of the cloud infrastructure.
See more >>

Atlassian Services

We perform assessments, advise on licensing and subscription issues, install, implement solutions, train, support, migrate from other technologies to the Atlassian platform, migrate from one edition to another, etc.
See more >>

Software licensing and subscriptions

We advise our clients on their needs for the acquisition and renewal of licenses and subscriptions.
See more >>
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.