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Software Development

Construction and updating of software solutions.

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Software development is becoming increasingly important in organizations. It’s important to have partners who continuously develop software to high standards.

 

At bit2bit Americas, we work with our clients to identify and meet their needs with innovative software solutions. These solutions can be web applications, mobile applications, robots, or APIs. Our software development process incorporates Agile and DevSecOps practices to ensure quality and cycle times.

Application Assessment

Software affects how agile organizations are. If the software is not right for the business, it will have an impact. The software must be the right solution and built right, or it won’t work well. bit2bit Americas has software architects who evaluate software at all levels. This allows our clients to improve their applications.

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Application Assessment

Application Assessment

Software affects how agile organizations are. If the software is not right for the business, it will have an impact. The software must be the right solution and built right, or it won’t work well. bit2bit Americas has software architects who evaluate software at all levels. This allows our clients to improve their applications.

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Atlassian app development

Many organizations use Atlassian apps to extend functionality, integrate with other solutions, etc. bit2bit Americas has an experienced team of Atlassian app developers to help customers with these implementations.

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Solution development

As software becomes more important to businesses, it’s important to get the right software. It should meet business needs, be efficient, and integrate with other solutions. Our team at bit2bit Americas works with our clients to identify and analyze these needs. Then we find and implement the best solution for each business.

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Application Integration

To achieve organizational agility, business processes must communicate fluidly with each other. This typically means integrating software and technology platforms. At bit2bit Americas, our software development team works with our clients to identify and implement the right solution. This usually involves APIs, RPA robots, custom cloud processes, etc.

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Application Modernization

Many organizations have legacy applications that are no longer the best technology. Some applications are not outdated, but don’t use the best technology, such as cloud computing. All of this has a negative impact on organizational agility, transformation, innovation, etc.

 

bit2bit Americas has software architects who, after a detailed analysis, define how to improve the application. This often involves new practices in terms of architecture, language, framework, infrastructure, etc.

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Application Support

Businesses need their applications to be agile and have the right quality standards. This is the key to success. bit2bit Americas has a software development team and a solid application support process. Our services include good support practices, agility and DevSecOps.

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Staff Augmentation

Many organizations need to increase the capacity of their software development teams to have specialized skills or meet business objectives.

 

bit2bit americas has developers and architects who also have the bit2bit americas culture. Communication, Excellence, Improvement, Customer Focus and Teamwork.

 

Technologies:

  • Languages: Python, Java, Go, JavaScript, PHP, Ruby, C#, Kotlin, Swift
  • Frameworks: Django, Express.js, Ruby on Rails, Laravel, Flask, Angular, React, Spring Boot, ASP.net, Node.js
  • Cloud: Microsoft Azure and AWS.

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Learn about our success stories

Jira app

Jira app development for Device42

Jira app development for Device42

bit2bit Americas developed for Device42 an app that integrates Jira Service Management Cloud with their platform

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a Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Mexican bank migrates from ServiceNow to Jira Service Management

Important Mexican bank migrates from ServiceNow to Jira Service Management for ITSM processes

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Mutualser

ITSM process implementation with ITIL for Mutualser

ITSM process implementation with ITIL for Mutualser

The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.