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Welcome to our website!

We have completely redesigned our website to facilitate our communication with our customers and partners.

In the last few months, we have worked on the review of the content of everything that has to do with bit2bit Americas: our history, our people, our services, our products and our partnerships. As a result of this review, we present our new, more modern and easily navigable website.

To present our company in a simple and effective way, we’ve changed our site menu and, today, it has seven structures: Home, About us, Services, Products, Partners, Insights and Contact.

In “About us”, you will find important information about our history, our commitment and way of working, our team and our clients. In addition, it is here that we receive CVs from people interested in working with us.

To present all the solutions we offer, we’ve divided our expertise into six different “Services” blocks: DevOps, ITSM, Software Development, Cloud, Atlassian Services and Software Licensing and Subscriptions. Already in “Products”, we present our two own solutions: BlueFire and CuPo.

Our alliances are presented in the “Partners” section, which has important information about recognized brands with which we work: Atlassian, AWS, Device 42, Docker, New Relic, Puppet, Sonar Source, Oracle, Sparx Systems and JFrog.

In “Insights” we will spread news about our company, from events to success stories of projects with our clients. And the “Contact” page connects you to our team for everything you need.

Welcome to our new portal!

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.