IT Service Management

IT Service Management

ITSM

We evaluate, advise, train and support our clients in the implementation of the processes related to IT Service Management (ITSM) according to the good practices recommended by ITIL (IT Infrastructure Library). Our approach is strategic and brings value to the business by offering IT solutions that combine people, processes and technology. We make the connection between IT and the business strategy and help our clients to understand the impact of IT in their different business processes.

Our ITSM practices are:

  • Use of Atlassian, Device42, New Relic, Puppet technology, among others.
  • Implementation of processes such as:
    • Incident Management
    • Request Management
    • Access Management
    • Change management
    • Problem management
    • Configuration management
    • Knowledge management
  • Application Performance Monitoring (APM) with New Relic
  • Vulnerability monitoring with Puppet Remediate
  • Chatbots implementation
  • Automatic ticket creation
  • Automatic execution of tickets.
  • Network asset discovery with Insight Discovery and Device42

Other services:

We advise the adoption of the DevOps approach, generating maximum agility in all phases of the technological solutions development cycle.
We identify needs and then advise and build innovative solutions that allow our clients to achieve their business objectives.
We evaluate the company's current infrastructure and execute successful initiatives of cloud migration and administration of the cloud infrastructure.
We perform assessments, advise on licensing and subscription issues, install, implement solutions, train, support, migrate from other technologies to the Atlassian platform, migrate from one edition to another, etc.
We advise our clients on their needs for the acquisition and renewal of licenses and subscriptions.

Other services:

We advise the adoption of the DevOps approach, generating maximum agility in all phases of the technological solutions development cycle.
We identify needs and then advise and build innovative solutions that allow our clients to achieve their business objectives.
We evaluate the company's current infrastructure and execute successful initiatives of cloud migration and administration of the cloud infrastructure.
We perform assessments, advise on licensing and subscription issues, install, implement solutions, train, support, migrate from other technologies to the Atlassian platform, migrate from one edition to another, etc.
We advise our clients on their needs for the acquisition and renewal of licenses and subscriptions.