Atlassian Partner of the Year 2023:
IT Service Management Solutions

Atlassian announced that bit2bit Americas
has received Atlassian Partner of the Year 2023:
IT Service Management Solutions for its outstanding
contribution and achievements on behalf of
Atlassian customers during the calendar year 2023.

Services

DevOps

We advise the adoption of the DevOps approach, generating maximum agility in all phases of the development cycle of technological solutions.

Cloud

We evaluate, accompany and advise on infrastructure migration initiatives to cloud and issues related to subscriptions to cloud platforms.

Software Development

We identify needs to create and build innovative solutions that allow our clients to achieve their business objectives.

Metrics

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Customer
satisfaction

0%

Employee
satisfaction

Partners

Atlassian helps teams work smarter and faster, together, from startups to large companies.

GitLab is a complete open-source DevOps platform, delivered as a single application, that changes the way Dev

Miro is a collaborative online whiteboard platform designed for remote and distributed teams with 7M+ users

It is an IT Discovery and Application Dependency Mapping hybrid that offers understanding of your technological

As an Atlassian Platinum Enterprise Solution Partner, bit2bit Americas has proven expertise...

We are pleased to announce that bit2bit Americas is now a partner of UiPath, a leading RPA platform

Amazon Web Services (AWS) offers cloud computing services.

It is a software and services company. It focuses on the development and support of infrastructure platforms.

We are excited to announce our Partnership with Datadog, an essential monitoring and security platform for cloud applications.

They created the JFrog Artifactory that centralizes dependency management during the software creation and update

It allows full monitoring of each change: from the frontend layer to the infrastructure layer.

It allows automation and delivery of all your hybrid or cloud infrastructure: from simple tasks to...

It offers products focused on continuous code quality and support for more than 25 programming languages.

The Enterprise Architect, allows you to visualize, analyze and model systems using standards such as UML, BPMN

Recognitions

Testimonials

Managing the entrance of visitors to our operation centers is always an arduous task and requires a lot of effort. With bit2bit Americas we implemented the access control system, which has allowed us to have substantial improvements in the control, digitization and monitoring of appointments, visitors, vehicles in warehouses and offices.

 

Wilder Pereyra Castro – Application Manager

Testimonials

One of the main processes that have evolved thanks to all the cultural and knowledge work related to digital transformation is the Service Desk, which thanks to our partner bit2bit Americas and the implementation of Atlassian’s Jira Service Management, has been important in achieving an increase in our levels of satisfaction and also consolidate an entire operational team in order to automate and facilitate their work. With bit2bit Americas, we were able to successfully implement, in record time, the processes for managing incidents, requests, problems, change control and alerts, allowing Mutualser to position itself as an organization that meets the requirements defined in the Reference Framework of Business Architecture by the Ministry of Technology and Communication of the Colombian government.

 

Farley Bonfante – IT Infrastructure and Operations Coordinator

Testimonials

We needed a software development and maintenance service for one of our systems. We were looking for a serious company with experience in the field and the chosen one was bit2bit Americas.

 

We felt confident with the attention provided, because we know that they have the necessary resources, allowing us to focus, as an IT area, on the business requirements.

 

Oscar Medrano – Information and Communications Technology Assistant Director

Insights

News

Atlassian Cloud

With the end of Atlassian Server support, it's time to create your migration plan to Atlassian Cloud. Let's go over the basics of what you need to...

News

Atlassian Partner of the Year 2023 IT Service Management Solutions

bit2bit Americas receives Atlassian Partner of the Year 2023 IT Service Management Solutions. Atlassian announced today that bit2bit Americas...

We are proud to work with
some of the largest companies
in different industries

Are you passionate about
digital transformation?

We are looking for new members for our team.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.