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Atlassian Partner
of the year 2021 in
emerging markets

Atlassian announced that bit2bit Americas
has received the Atlassian Partner of the Year
2021 in Emerging Markets for its outstanding
contribution and achievements during the year
2021 calendar.
Discover more

Services

DevOps

We advise the adoption of the DevOps approach, generating maximum agility in all phases of the development cycle of technological solutions.

ITSM

We evaluate, implement, train and monitor the implementation of processes related to IT Service Management (ITSM).

Cloud

We evaluate, accompany and advise on infrastructure migration initiatives to cloud and issues related to subscriptions to cloud platforms.

Software Development

We identify needs to create and build innovative solutions that allow our clients to achieve their business objectives.

Metrics

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Customer
satisfaction

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Employee
satisfaction

Partners

Atlassian helps teams work smarter and faster, together, from startups to large companies.

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GitLab is a complete open-source DevOps platform, delivered as a single application, that changes the way Dev

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Miro is a collaborative online whiteboard platform designed for remote and distributed teams with 7M+ users

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It is an IT Discovery and Application Dependency Mapping hybrid that offers understanding of your technological

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As an Atlassian Platinum Enterprise Solution Partner, bit2bit Americas has proven expertise...

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We are pleased to announce that bit2bit Americas is now a partner of UiPath, a leading RPA platform

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Amazon Web Services (AWS) offers cloud computing services.

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It is a software and services company. It focuses on the development and support of infrastructure platforms.

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They created the JFrog Artifactory that centralizes dependency management during the software creation and update

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It allows full monitoring of each change: from the frontend layer to the infrastructure layer.

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It allows automation and delivery of all your hybrid or cloud infrastructure: from simple tasks to...

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It offers products focused on continuous code quality and support for more than 25 programming languages.

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The Enterprise Architect, allows you to visualize, analyze and model systems using standards such as UML, BPMN

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Recognitions

Testimonials

Managing the entrance of visitors to our operation centers is always an arduous task and requires a lot of effort. With bit2bit Americas we implemented the access control system, which has allowed us to have substantial improvements in the control, digitization and monitoring of appointments, visitors, vehicles in warehouses and offices.

 

Wilder Pereyra Castro – Application Manager

Testimonials

One of the main processes that have evolved thanks to all the cultural and knowledge work related to digital transformation is the Service Desk, which thanks to our partner bit2bit Americas and the implementation of Atlassian’s Jira Service Management, has been important in achieving an increase in our levels of satisfaction and also consolidate an entire operational team in order to automate and facilitate their work. With bit2bit Americas, we were able to successfully implement, in record time, the processes for managing incidents, requests, problems, change control and alerts, allowing Mutualser to position itself as an organization that meets the requirements defined in the Reference Framework of Business Architecture by the Ministry of Technology and Communication of the Colombian government.

 

Farley Bonfante – IT Infrastructure and Operations Coordinator

Testimonials

We needed a software development and maintenance service for one of our systems. We were looking for a serious company with experience in the field and the chosen one was bit2bit Americas.

 

We felt confident with the attention provided, because we know that they have the necessary resources, allowing us to focus, as an IT area, on the business requirements.

 

Oscar Medrano – Information and Communications Technology Assistant Director

Insights

Success stories

ITSM process implementation with ITIL for Mutualser

The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...

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Success stories

Agile project management process for mining company

bit2bit Americas transformed the project management process of a mining company using agile practices.

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Discover our insights

We are proud to work with
some of the largest companies
in different industries

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.

Belcorp

Multi Brand beauty products company located in 14 countries of America.

Coca-Cola FEMSA

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates them as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Grupo Salinas

Conglomerate of fast-growing companies, with focus on the creation of economic value. This conglomerate includes companies as Grupo Elektra, Banco Azteca, Totalpay, among others.

Italika

Leading motorcycle brand and manufacturer in Mexico part of Grupo Salinas.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also operates in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Alicorp
Alicorp es la mayor empresa peruana de bienes de consumo, con operaciones en toda Sudamérica.
BAC Credomatic
Grupo Financiero en Centroamérica con operaciones en Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Islas Caimán y Panamá.
BCP Banco de Crédito
del Perú
El mayor banco y el mayor proveedor de servicios financieros integrados en el Perú.
Claro Perú
Empresa de comunicación, información y entretenimiento y subsidiaria de la mexicana América Móvil, S.A.B. de C.V.
Kavak
Kavak, una plataforma en línea para la compra y venta de automóviles de segunda mano con operaciones en México y Argentina.
Hoteles Decameron
Cadena hotelera y turística internacional enfocada en la experiencia “Todo Incluido” con presencia internacional en Latinoamérica y Caribe.
Grupo Inbursa
Brinda servicios financieros y bancarios operando líneas de negocios en fondos de inversión y jubilación, seguros y hipotecas en México.
Innovid
La única plataforma de publicidad, creatividad y análisis omnicanal independiente creada para televisión.
Interbank
Una de las principales instituciones financieras de Perú con más de 2 millones de clientes.
Scotiabank
Proporciona productos y servicios financieros a individuos, pequeñas y medianas empresas, y corporaciones alrededor del mundo.
Telcel
Empresa mexicana de telecomunicaciones inalámbricas, propiedad de América Móvil.
Tenaris
Proveedor líder de tubos y servicios relacionados para la industria energética y otras aplicaciones industriales con actuación en 25 países.
Walmart
Walmart es la mayor corporación pública del mundo, según la lista Fortune Global 500 de 2020. Siendo el minorista más grande del mundo que ofrece la mayor oferta de empleo privado en el mundo.

Are you passionate about
digital transformation?

We are looking for new members for our team.

Work with us!
2023 © bit2bit Americas.
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.