Atlassian Partner of the
year 2021 in emerging
markets

Atlassian announced today that bit2bit Americas has received Atlassian Partner of the Year 2021 in Emerging Markets for their outstanding contribution and achievements during the calendar year 2021.

Services

Power, improve and monitor your company's IT services. Learn more about the Atlassian ITSM solutions we have at bit2bit Americas.
We advise the adoption of the DevOps approach, generating maximum agility in all phases of the technological solutions development cycle.
We evaluate, execute and train the implementation of the processes related to IT Service Management (ITSM).
We identify needs and then advise and build innovative solutions that allow our clients to achieve their business objectives.
We evaluate the company's current infrastructure and execute successful initiatives of cloud migration and administration of the cloud infrastructure.

Insights

Technical articles

This post is meant as a general introduction to DevOps and machine learning, but does not represent GitLab’s roadmap ...

Success stories

Clip Clip, the leading fintech in Mexico, changed the way of making card payments in Mexico, and to complement rapid growth ...

Webinar

En este webinar tendrás la oportunidad de ver un ciclo completo DevSecOps con GitLab, incluyendo planificación, integración, pru.....

Partners

Atlassian helps teams work smarter and faster, together, from startups to large companies.

We are pleased to announce that bit2bit Americas is now a partner of UiPath, a leading RPA platform

Amazon Web Services (AWS) offers cloud computing services.

It is an IT Discovery and Application Dependency Mapping hybrid that offers understanding of your technological

It provides a container platform that allows organizations to modernize their applications and infrastructure.

GitLab is a complete open-source DevOps platform, delivered as a single application, that changes the way Dev

They created the JFrog Artifactory that centralizes dependency management during the software creation and update

Miro is a collaborative online whiteboard platform designed for remote and distributed teams with 7M+ users

It allows full monitoring of each change: from the frontend layer to the infrastructure layer.

Allows automation and delivery of all your hybrid or cloud infrastructure: from simple tasks to the global

It offers products focused on continuous code quality and support for more than 25 programming languages.

With Enterprise Architect, you can visualize, analyze and model systems, software, business processes and

Customers

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Customers

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

Volaris

Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.          

Alicorp

Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.

BAC Credomatic

Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.

BCP Banco de Crédito del Perú

The largest bank and the largest provider of integrated financial services in Peru.

Belcorp

Multi Brand beauty products company present in 14 countries of America.

Claro Perú

Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.

Coca Cola Femsa

Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.

Hoteles Decameron

International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.

Grupo Inbursa

Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.

Grupo Salinas

Set of fast-growing companies at the technological forefront, with a focus on creating economic value. It is made up of companies such as Grupo Elektra, Banco Azteca, Totalpay, among others.

Innovid

The only independent omni-channel advertising, creative and analytics platform built for television.

Interbank

One of the main financial institutions in Peru with more than 2 million customers.

Italika

Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.

RANSA

Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.

Scotiabank

It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.

Kavak

Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.

Telcel

Mexican wireless telecommunications company, owned by América Móvil.

Tenaris

Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.

Walmart

Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.