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Ilumno
Company of the higher education sector with presence in Colombia, USA and Holland.
Innova Schools
Chain of initial, primary and secondary education schools in Peru.
Laureate
The largest international network of higher education institutions located in the US.
Politécnico Grancolombiano
Colombian Institution part of the Ilumno Chain, University System of the Americas.
Universidad Privada del Norte
Higher education institutions chain with 8 campi in Peru.
UPC
Peruvian University of Applied Sciences, with more than 45 university courses.
UTEC
University of Engineering & Technology of Peru.
AXA Seguros
Present in 64 countries, it has more than 166 thousand employees and 103 million customers worldwide.
BAC Credomatic
Financial Group in Central America with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Cayman Islands and Panama.
Banco General
First private bank of Panamanian capital, today it is the largest private bank in Panama, with 75 branches.
Banco Ripley
Holding companies present in Chile and Peru and grouping retail, financial and real estate businesses.
Banistmo
Founded in 1984, today it is the largest bank in Central America. It has been part of the HSBC group since 2006.
BCP Banco de Crédito del Perú
The largest bank and the largest provider of integrated financial services in Peru.
Bolsa de Valores de Colombia
The leading operator of the Colombian capital market infrastructure with a presence throughout the value chain.
Bolsa de Valores de Lima
Company that facilitates the negotiation of registered securities, providing the appropriate services, systems and mechanisms for intermediation in Peru.
Falabella
One of the largest and most consolidated companies in Latin America with more than 6 million customers in the region.
Financiera TFC
It was born in 1997 as Volvo Finance and switched to TFC in 2005. Today its focus is credit to microfinance and social housing.
Grupo Financiero Monex
Mexican financial group with a presence in the US, United Kingdom, Spain and Canada.
Grupo Inbursa
Provides financial and banking services operating lines of business in investment and retirement funds, insurance and mortgages in Mexico.
Interbank
One of the main financial institutions in Peru with more than 2 million customers.
Invex
Mexican Business Group with Private Banking, Business Banking, Trust, Cards, Leasing and Infrastructure businesses.
Kueski
Mexico’s first online lending platform.
Kuspit
Mexican brokerage house, authorized by the National Banking and Securities Commission to act as an intermediary between clients and investment instruments.
La Positiva
Insurance company with more than 80 years and more than 3 million customers in Peru.
Linkser
Bolivian company managing credit and debit cards, both in the issuing and acquiring role.
Mibanco
Born in Lima in 1998, provides financial services in the micro and small business sector.
Moneta Technologies
Mexican company that provides continuous availability services, electronic payment methods, analytics, big data and communication in print and digital media.
Nativa Holdings S.A.
Manager and administrator of securities representing funds of entities in Spain.
Nequi
The operation of Nequi is based on the Nequi application, a digital banking application that allows them to carry out different operations including: payments, withdrawals through the mobile application, as well as to carry out transactions from the Nequi savings account.
Pacífico Vida
Subsidiary of Credicorp, it is the leading insurance and reinsurance company in Peru and one of the largest in Latin America.
PayClip
Mexican company that provides technology to accept payments.
PayU
Fintech company from the Netherlands that provides online payment technology in several countries around the world, including in Latin America.
Profuturo
Group that provides afore services, pensions and loans in Mexico.
Scotiabank
It provides financial products and services to individuals, small and medium enterprises, and corporations around the world.
SURA
Latin American holding company, with strategic focus on the various financial services sector.
Transfer
Mobile paying operator in Mexico.
Instituto Nacional de Electricidad y Energías Limpias
Research center of the energy sector, mainly dedicated to the electrical and energy areas of Mexico.
ONP
Peru’s Pension Standardization Office, responsible for the administration of the National Pension System of the country’s Pension Fund.
ONPE
National Office of Electoral Processes is the highest authority responsible for organizing and executing different electoral processes in Peru.
OSINERGMIN
Supervisory Agency for Investment in Energy and Mining, responsible for regulating and supervising companies in the electricity, hydrocarbons and mining sectors in Peru.
PromPerú
Commission for the Promotion of Peru for Export and Tourism, an agency linked to the Ministry of Foreign Trade and Tourism of Peru.
SBS
Superintendency of Banking, Insurance and AFP is the agency responsible for the regulation and supervision of the financial, insurance and private pension systems (SPP) of Peru.
SUNAT
National Superintendence of Customs and Tax Administration of Peru.
El Brocal
Peruvian mining company dedicated to the extraction, concentration and commercialization of polymetallic minerals: silver, lead, zinc and copper.
Gold Fields La Cima
Peruvian branch of the South African gold producer Gold Fields Limited established in 2003 to extract non-ferrous metals in Peru.
Hudbay Minerals Inc.
Canadian mining company that also operates in Peru and the US that produces copper concentrate (containing copper, gold and silver), molybdenum concentrate and metal zinc.
KMMP
Komatsu-Mitsui Maquinarias Peru is a company that provides solutions in mining and construction equipment.
Maquinarias
Peruvian company that sells vehicles of recognized brands, financial intermediation, vehicle insurance and heavy machinery.
Minera Bateas
The wholly owned subsidiary of Fortuna Silver Mines Inc., operates the Caylloma silver and polymetallic mine in Peru.
Minera Cuzcatlán
Mexican subsidiary of Fortuna Silver Mines, Inc., a company based in Vancouver, Canada.
Tenaris
Leading supplier of pipes and related services for the energy industry and other industrial applications operating in 25 countries.
Yanacocha
The largest gold mine in South America located in Peru.
Alicorp
Alicorp is the largest Peruvian consumer goods company, with operations throughout South America.
Belcorp
Multi Brand beauty products company present in 14 countries of America.
Coca Cola Femsa
Coca Cola Femsa represents 12% of the global sales volume of the Coca-Cola system, which consolidates us as the largest bottler and marketer of beverages in the world by sales volume of the Coca-Cola system.
Elektra
Aggregator of online sales providers in Mexico.
Inkafarma
Leading pharmacy chain of the pharmaceutical market in Peru.
Italika
Leading brand and manufacturer of motorcycles in Mexico, is part of the Salinas Group.
Walmart
Walmart is the largest public corporation in the world, according to the Fortune Global 500 list of 2020. Being the largest retailer in the world that offers the largest offer of private employment in the world.
Carlypso
Portal that began helping ordinary people sell cars and evolved into a market for vehicles sold by fleets or other wholesale markets.
Carvana
Online retailer of used cars and technology business based in the US.
Claro Perú
Communication, information and entertainment company and subsidiary of the Mexican América Móvil, S.A.B. from C.V.
Data Warden
Mexican organization specializing in cybersecurity.
Desarrollo 80 Diseño
Mexican company of development of systems and web apps.
Entel
Empresa Nacional de Telecomunicaciones S.A. It is the largest Chilean telecommunications company.
Evisort
Custom system designed to use AI to analyze and manage contracts.
Jalasoft
Bolivian technology company that offers software engineering solutions.
Oil Patch Pro
Mobile software platform for quick and easy management and distribution of oil field location data.
Telcel
Mexican wireless telecommunications company, owned by América Móvil.
Telefónica
Spanish multinational telecommunications company with operations in Europe and the Americas.
AUSA
Public limited company whose main shareholder is the Government of the City of Buenos Aires responsible for maintaining and operating the highways and building roads.
Avianca
Colombian airline member of Star Alliance.
Copa Airlines
Compañía Panameña de Aviación, S.A. is a subsidiary of Copa Holdings, S.A., as well as a member of Star Alliance.
Kavak
Kavak, an online platform for buying and selling second-hand cars with operations in Mexico and Argentina.
Netlogistik
Provider of cloud technology services and solutions with offices in Mexico, Colombia and the US.
Panama Ports Company
Member of Hutchison Ports Holdings, a subsidiary of the multinational conglomerate CK Hutchison Holdings, a world leader in port investments, development and operations.
RANSA
Leading logistics operator in Peru with more than 7,000 employees. It also acts in Bolivia, Ecuador, Colombia, El Salvador, Guatemala and Honduras.
Volaris
Mexican ultra-low-cost airline, with point-to-point service that operates in Mexico, the United States, Guatemala, Costa Rica, and El Salvador. Volaris offers more than 338 daily flight segments on routes that connect 43 cities in Mexico and 22 cities in the United States and Central America.
Hoteles Decameron
International hotel and tourism chain focused on the “All Inclusive” experience with an international presence in Latin America and the Caribbean.
Innovid needed to find a true partner in designing the right Atlassian support solution to fit our unique needs. We wanted someone responsive, who had a deep knowledge of the product and was certified as an Atlassian partner, was eager to understand our process and needs, and ultimately felt like an extension of our team. I’m happy to say that we found all of that and more in bit2bit Americas. Through our partnership with them, we have been able to execute some major updates to our workflow and maintain our day to day flawless operations. bit2bit Americas is always there for us, and always with a smile.
Itay ManeInnovidbit2bit Americas has consistently been the perfect mix of expertise and value. They are really just an extension of our team. It’s been great to work with such a talented group of individuals focused on delivering the best product possible – They always make it right. Having worked remotely with other technical resources in the past, our experience with bit2bit has been such a positive experience.
Chris WeyandOil Patch ProWe have previously worked with many offshore software development teams and have high standards for what we expect from such a team. bit2bit Americas has consistently met those expectations. They quickly come up to speed on new projects, worked collaboratively on complicated designs and hired additional highly qualified engineers to meet our specific needs. They have done equally well with greenfield new projects and taking over existing source bases. I would happily recommend them to others.
Kerry ChampionCarlypsoInnovid needed to find a true partner in designing the right Atlassian support solution to fit our unique needs. We wanted someone responsive, who had a deep knowledge of the product and was certified as an Atlassian partner, was eager to understand our process and needs, and ultimately felt like an extension of our team. I’m happy to say that we found all of that and more in bit2bit Americas. Through our partnership with them, we have been able to execute some major updates to our workflow and maintain our day to day flawless operations. bit2bit Americas is always there for us, and always with a smile.
Itay ManeInnovidbit2bit Americas has consistently been the perfect mix of expertise and value. They are really just an extension of our team. It’s been great to work with such a talented group of individuals focused on delivering the best product possible – They always make it right. Having worked remotely with other technical resources in the past, our experience with bit2bit has been such a positive experience.
Chris WeyandOil Patch ProWe have previously worked with many offshore software development teams and have high standards for what we expect from such a team. bit2bit Americas has consistently met those expectations. They quickly come up to speed on new projects, worked collaboratively on complicated designs and hired additional highly qualified engineers to meet our specific needs. They have done equally well with greenfield new projects and taking over existing source bases. I would happily recommend them to others.
Kerry ChampionCarlypsoWhat are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.