It's time to migrate to Cloud

With the end of Atlassian Server support, it's time to create your migration plan to Atlassian Cloud.
Let's go over the basics of what you need to know and how to plan the next steps.

Why migrate to Cloud with bit2bit Americas?

As a Platinum Solution Partner and Cloud Specialized we are experts in the successful
implementation of cloud services and assist our customers in their cloud migration initiatives.

Metrics that support us

Migrations with verified methodology
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Success rate
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of experience
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Get information on how to successfully
migrate to the Cloud and learn the next steps
you need to take.

Discover all you can do in the Cloud

  • Take decisions based on data: To make data-driven decisions with Atlassian Analytics and Data Lake get more visibility into the work of your entire organization.

  • Automate work: Replace manual, labor-intensive work with modern workflows.


  • Accelerate your teamwork: Enjoy all the benefits of Atlassian Intelligence. AI understands how you collaborate and accelerates your work.

Cloud Benefits

Forrester estimates migration ROI at 358%. 82% of users made a profit within 6 months.

Prepare your business for the future

Atlassian's cloud easily adapts to the changing needs of a growing business, providing greater flexibility and operational efficiency.

Increase team productivity

Say goodbye to downtime maintenance and infrastructure headaches. Free your administrators to focus on strategic business priorities.

Deliver value faster

Incorporate teams, departments or enter the cloud instantly without wasting time. Advance work from anywhere, on any device and discover the different integrations with other tools.

A bet on higher security

Atlassian Cloud implements high security standards to protect users' data and information against cyber threats with automatic and periodic backups.

Migrate with confidence

Do you currently have a Server instance? 
Get more information about our migration services to help you plan, test and migrate with the support of Atlassian certified experts.

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.


Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.