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bit2bit Americas

We are bit2bit Americas. Dedicated to satisfy the needs of our clients through technological solutions based on software and consulting. We were born in 2011 in Peru and, as a consequence of our continuous growth, today we also have offices in Colombia, Mexico and the United States and clients in 27 countries.

 

Vision
To be recognized as a leading company in the provision of IT solutions and identified as a reliable strategic partner.

 

Mission
Provide quality products and services to our customers based on the capacity of our work team and the application of the best international practices.

Our team

We have a diverse team that lives our values ​​day by day: continuous improvement, communication,
customer orientation, teamwork and excellence.

This implies having a pleasant work environment, ambitious goals, trained and certified specialists, personalized growth plans, identifying and implementing internal improvements, etc. Which becomes a differentiator of the bit2bit Americas work team.

Meet our team!

Where we are

Customers

We have an average of 89% satisfaction from our clients in different sectors: banking, beauty, education, energy, gaming, logistics, machinery, mining, public, insurance, startups, transportation, telecommunications, tourism, among others.

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Partners

Our relationship of trust with important brands enables us to offer complete and efficient solutions to our clients. Among the brands that we are partners are Atlassian, AWS, Miro, Mirantis, Device42, Docker, NewRelic, Puppet, SonarSource, Oracle, Sparx and JFrog.

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Services

We have an extensive experience in the field of structuring and consulting technology solutions, with a greater focus on DevOps services, ITSM, Software Development, Cloud Services, Atlassian Services and Software Licensing and subscriptions.

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Work with us

We are a company that grows year after year with a very
broad experience in the services we offer, in the countries in which we operate and in
the industries we support. Come develop your career with us!

Work with us
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2024 © bit2bit Americas.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.