Asset 8 Asset 6 Asset 4 Asset 3

Miro is an online collaborative whiteboard
designed for remote and distributed teams.
Used by 7M+ users worldwide.

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bit2bit Americas and Miro

bit2bit Americas is a Miro partner and our team is
ready to help you with your licensing and service
needs. In 2021 Miro gave us the recognition as
“Reseller of the year Latam 2021”.

What can we do with Miro?

Keep track of distributed projects with an online whiteboard to plan and discuss.

Keep track of distributed projects with an online whiteboard to plan and discuss.

Build and develop ideas with distributed teams as if they were in the same room, anywhere and anytime.

Co-create and align with cross-functional stakeholders on an online collaboration whiteboard.

Power your agile process with collaborative retrospectives, sprint planning, and Kanban boards. Integrate natively with Atlassian's Jira Software and Confluence products.

Stay on top of distributed projects with an online whiteboard to plan, coordinate and discuss.

Explain complex processes and systems with visual mapping and diagramming.

Solutions

For Teams

Product management:

Create roadmaps and add to everythingthe team in the same vision.

UX and Design:

Control the customer experience and collect feedback easily.

Engineering:

Diagram your architecture and organize the backlog.

Marketing:

Brainstorm creative ideas and design your campaigns and launches.

Sales:

Align your team and reinforce ties with customers.

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For use case

Hybrid work:

Collaborate from where and whenever you want.

Meetings and workshops:

Powerful tools to go held the most attractive workshops.

Brainstorm:

Unleash your ideas more creative

Diagrams:

Collaborate by making maps of Robust process and diagrams.

Strategy and planning:

Do strategic planning sessions unique and monitors the process.

Scrum methodology:

Allow your team move quickly.

Product management:

View projects and dependencies.

See more

We make your hybrid
meetings work in
your organization

Meetings are an important part of daily company
communication, decision making and team building.
People attend an average of 11 million meetings per day,
55 million meetings per week, and 220 million meetings
per year.

Source: Miro

Know more

Contact us

To know more about our work
with Miro from GitLab, write to us:

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2024 © bit2bit Americas.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.