Atlassian

Atlassian believes that behind every great human achievement, there is a team and, therefore, its mission is to help to unlock the potential of each team through technological solutions. With global offices in 7 countries and more than 150,000 customers around the world, Atlassian helps teams to work smarter and faster, together, from startups to large companies.

We have been Atlassian partners since 2012 and, through the implementation of their products, we help software and operations teams to cover the entire cycle of solution creation, from planning to operation, as well as business teams to implement collaborative solutions for their processes.

Today we are an Atlassian Platinum Solution Partner Enterprise and Atlassian Authorized Training Partner. In 2018, we were chosen by Atlassian the partner of the year in the Emerging Markets category (Latin America, Caribbean, Canada, Eastern Europe, Middle East, Russia, Asia and Africa).

The Atlassian portfolio is very broad, and we work mainly with the products below:

Software development tool most used by agile teams for planning, control and deployment.

Formerly known as Agile Craft, Jira Align connects the business and technology teams to align the strategy to the results.

Tool that facilitates the request for help from customers and the response and solution of the requests by the team.

Tool to inform users about incidents and avoid unnecessary emails to the support team during a period of inactivity.  

Collaboration tool that allows the organization of work, creation of documents and their discussion in one place.

Collaboration tool that uses boards and cards to organize projects in a flexible and visual way.

Management of continuous integration, implementation and deployment.

Management tool for single sign-on and identification.

Additionally, to ensure the quality in the delivery of our projects, we are also partners of the following accessories and applications manufacturers focused on the Atlassian ecosystem:

  • eazyBI
  • Tempo
  • Riada
  • QMETRY
  • Zephyr
  • Comalatech
  • Spartez
  • ALM Works
  • RefinedWiki
  • k15t
  • Gliffy
  • Botron

 

Other Partners

With Enterprise Architect, you can visualize, analyze and model systems, software, business processes and

It offers products focused on continuous code quality and support for more than 25 programming languages.

Allows automation and delivery of all your hybrid or cloud infrastructure: from simple tasks to the global

It allows full monitoring of each change: from the frontend layer to the infrastructure layer.

They created the JFrog Artifactory that centralizes dependency management during the software creation and update

Is the leading Quality Assurance and Test Management app for Jira. More than 4.5...

It provides a container platform that allows organizations to modernize their applications and infrastructure.

It is an IT Discovery and Application Dependency Mapping hybrid that offers understanding of your technological

Amazon Web Services (AWS) offers cloud computing services.

We are pleased to announce that bit2bit Americas is now a partner of UiPath, a leading RPA platform

Miro is a collaborative online whiteboard platform designed for remote and distributed teams with 7M+ users

GitLab is a complete open-source DevOps platform, delivered as a single application, that changes the way Dev

Atlassian helps teams work smarter and faster, together, from startups to large companies.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.