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Debunking 5 myths about moving to the cloud

We bust the most common misconceptions that keep businesses hesitating and debunk 5 myths about moving to the cloud.

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Success stories

Jira app development for Device42

bit2bit Americas developed for Device42 an app that integrates Jira Service Management Cloud with their platform

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Mexican bank migrates to Atlassian Cloud

An important bank with 30 years of presence in the Mexican market takes a step in its digital transformation...

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4 Reasons to Migrate to Cloud

Still thinking if Atlassian Cloud is the right platform for your business? See 4 reasons to migrate to cloud...

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Device42 Integration with JSM Webinar

Device42 Integration with JSM Webinar, we will show the process to achieve a one-way-sync between Device42 and Assets (Insight).

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Atlassian Licensing Price Change

On January 10th, Atlassian made an announcement regarding Server and Data Center licensing. In this section...

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bit2bit Americas becomes an official Atlassian Specialized Partner in Cloud

bit2bit Americas becomes an official Atlassian Specialized Partner in Cloud. We are dedicated...

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bit2bit Americas becomes an official Atlassian Specialized Partner in ITSM

bit2bit Americas is pleased to announce it has become an official Atlassian Specialized Partner in ITSM....

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The Atlassian Certified Expertise dream team!

Part of delivering good service is having the required knowledge. In the case of the Atlassian platform, when ...

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Technical articles

Top 10 ways Machine Learning may help DevOps

This post is meant as a general introduction to DevOps and machine learning, but does not represent GitLab’s roadmap ...

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Clip, the leading fintech in Mexico

Clip Clip, the leading fintech in Mexico, changed the way of making card payments in Mexico, and to complement rapid growth ...

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Webinar

Device42 Core + Integration with Jira

En este webinar tendrás la oportunidad de ver un ciclo completo DevSecOps con GitLab, incluyendo planificación, integración, pru.....

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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.

 

Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.