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Discover how AI is transforming Service Management with Rovo integrations and the latest features in Atlassian JSM to streamline processes and enhance efficiency.
Atlassian product price change. Last Tuesday, September 17, Atlassian announced a price increase in its products.
With the end of Atlassian Server support, it's time to create your migration plan to Atlassian Cloud. Let's go over the basics of what you need to...
bit2bit Americas receives Atlassian Partner of the Year 2023 IT Service Management Solutions. Atlassian announced today that bit2bit Americas...
Estrella Roja, an important Mexican transportation company, transforms its request management with Jira Servic...
The cloud has transformed the economics of infrastructure, essentially crumbling the barrier to entry for building ...
Building quality software in Jira with AI enabled Test Management is possible with QMetry. Join us to know more about these features...
Everything new on the Atlassian platform. Do you use Jira Software or Jira Service Management and don't know the new features?
We are excited to announce our Partnership with monday.com...
The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...
bit2bit Americas transformed the project management process of a mining company using agile practices.
Important Mexican bank migrates from ServiceNow to Jira Service Management for ITSM processes
Discover how AI is transforming Service Management with Rovo integrations and the latest features in Atlassian JSM to streamline processes and enhance efficiency.
Building quality software in Jira with AI enabled Test Management is possible with QMetry. Join us to know more about these features...
Everything new on the Atlassian platform. Do you use Jira Software or Jira Service Management and don't know the new features?
Device42 is the dependency discovery and mapping platform that allows you to discover, diagnose and manage your IT ......
En este webinar tendrás la oportunidad de ver un ciclo completo DevSecOps con GitLab, incluyendo planificación, integración, pru.....
Device42 is the dependency mapping and discovery platform that allows you to discover, diagnose and manage your IT.....
In this webinar we are going to have fintechs that are clients of bit2bit Americas and that through the use of these with...
Open DevOps is the new approach proposed by Atlassian in which Jira Software integrates easily with tools...
Jira Work Management: It is designed for marketing, human resources or finance teams, among others, so that they can...
In this webinar, we will help teams understand the total cost of having the Cloud and Data Center versions of ...
In this webinar, Lina Castro and Luis Hata from the bit2bit Americas team, will teach us how to take it to the next level ...
Jira Service Management is the evolution of Jira Service Desk that offers everything required to achieve an implementation ...
Atlassian product price change. Last Tuesday, September 17, Atlassian announced a price increase in its products.
With the end of Atlassian Server support, it's time to create your migration plan to Atlassian Cloud. Let's go over the basics of what you need to...
bit2bit Americas receives Atlassian Partner of the Year 2023 IT Service Management Solutions. Atlassian announced today that bit2bit Americas...
We are excited to announce our Partnership with monday.com...
Last Monday, September 18, Atlassian announced a price increase on its Atlassian Cloud licenses. We understand the impact....
bit2bit Americas is pleased to announce it has become an official Atlassian Specialized Partner in ITSM....
See why customers prefer Jira Service Management and be ready to bring your ITSM into the 21st century.
We bust the most common misconceptions that keep businesses hesitating and debunk 5 myths about moving to the cloud.
Still thinking if Atlassian Cloud is the right platform for your business? See 4 reasons to migrate to cloud...
bit2bit Americas becomes an official Atlassian Specialized Partner in Cloud. We are dedicated...
Part of delivering good service is having the required knowledge. In the case of the Atlassian platform, when ...
Atlassian announced today that bit2bit Americas has received Atlassian Partner of the Year 2021 in Emerging Markets ...
Estrella Roja, an important Mexican transportation company, transforms its request management with Jira Servic...
The technology support team at Mutualser, one of the leading EPS in Colombia, had implemented the processes...
bit2bit Americas transformed the project management process of a mining company using agile practices.
Important Mexican bank migrates from ServiceNow to Jira Service Management for ITSM processes
bit2bit Americas migrated to Atlassian's Cloud Premium platform in an important bank in Central America.
bit2bit Americas developed for Device42 an app that integrates Jira Service Management Cloud with their platform
An important bank with 30 years of presence in the Mexican market takes a step in its digital transformation...
Clip Clip, the leading fintech in Mexico, changed the way of making card payments in Mexico, and to complement rapid growth ...
The cloud has transformed the economics of infrastructure, essentially crumbling the barrier to entry for building ...
Organizations that adopt ITSM best practices are better positioned to deliver high-quality IT services that meet the...
This post is meant as a general introduction to DevOps and machine learning, but does not represent GitLab’s roadmap ...
Jira is a powerful tool - it's great for planning, tracking, and managing projects. But sometimes it doesn't allow you to do exactly what ...
With the demands of today's infrastructure, it is crucial that organizations implement automation of ...
Technological progress has changed the way people communicate. According to the Gartner report “Chatbots W ...
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What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.