Atlassian Cloud Price Changes

Last Monday, September 18, Atlassian announced a price increase in its Atlassian Cloud licenses. We understand the impact this may generate, count on us to review together what this change implies, we are ready to advise you in this process. You can find the official announcement here.

Get to know the most important dates in 2023

Monday, September 18th
Official communication from Atlassian about the Cloud pricing change.
Monday, September 18th
Wednesday, October 18th
New Atlassian Cloud pricing comes into force.
Wednesday, October 18th
Monday, November 06th
Deadline to submit a purchase order to bit2bit Americas for new licenses, upgrades or downgrades.
Monday, November 06th
Thursday, November 30th
Deadline to access the 6 months cloud migration trial (if you have Server or Data Center licenses).
Thursday, November 30th
Friday, December 08th
Deadline to submit a purchase order to bit2bit Americas for renewals (deadline will depend on your renewal date)
Friday, December 08th

Important changes for October 18, 2023.

    • October 18 PT (Pacific Time):
    • Cloud (Standard, Premium, Enterprise) price increase goes into effect

Which Atlassian products will be affected and how will prices increase?

List price for Standard, Premium and Enterprise plans:

  • Jira Software: All user tiers
  • Jira Service Management(*):All user tiers
  • Confluence: All user tiers
  • Atlassian Access(*):For the tier over 1,000 users

*Note: The % increase will depend on each product, tier of users and date the licenses were first purchased. Contact us to confirm the price increase that applies in your case.




In this context, bit2bit Americas has the following recommendations for you and your team.


If you have products due for renewal in the next 3 months in Cloud

  • Renew as soon as possible to take advantage of the current prices before they change, taking into account that you have to request the quote from bit2bit Americas until October 10, 2023 at the latest.

If you are planning to upgrade or downgrade to Cloud in the next few months

  • A quote must be requested from bit2bit Americas by October 10, 2023.

If you are planning to purchase new Cloud products in the next few months

  • A quote must be requested from bit2bit Americas by October 10, 2023.


If your renewal is next year

  • We will schedule to review the impact of the price increase.


If you are licensed in Server or Data Center and want to explore a migration to Cloud

  • Contact us to guide you in your evaluation
  • You have the option to activate a free cloud migration trial for 6 months, only if you activate it until November 30, 2023. More information here.

Do not hesitate to contact us and we will be glad to schedule a call in the following weeks to answer all your questions and those of your team. You can write to us at:

Important links

We share with you other links that may be of interest to you:

At bit2bit Americas we want you to be aware of these changes and we are ready to help you, count on us!

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Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

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It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.