Debunking 5 myths
about moving to the cloud

We bust the most common misconceptions that keep businesses
hesitating and debunk 5 myths about moving to the cloud.

My data is insecure in the cloud.

of businesses that have already made the move to cloud say security got better after the move not worse

Retrieved from Atlassian

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The cloud takes a zero trust approach, which means that data is subject to multiple security
checks (rather than the classic, single on-prem system security check), and security is built
into the fabric of Atlassian's cloud products. They employ numerous controls to safeguard
the data, including encryption in transit and at rest across cloud services.

During these years, security controls consisted of a single large perimeter built to protect
a large corporation. Today, the corporate technology space has changed dramatically.
The new security model, Zero Trust, is a framework in which the enterprise forgoes
the single perimeter security they typically manage in favour of protecting every
endpoint and every user within the company.

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An outage in cloud would be a
nightmare for my team

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It's true that downtime is one of the biggest concerns for businesses. It can cost
businesses an average of $5,600 to $9,000 per minute, not to mention the stress
of the moment and the frustration of your teams and on call technicians. With the
financially-backed uptime guarantees on Atlassian’s Premium and Enterprise cloud
plans and a steady track record, you can rest easy with Atlassian Cloud. Besides, if your
systems go down, someone else takes care of it, instead of making you lose sleep.

Cloud app functionality
is limited compared to on-prem

With more than 1,000 cloud apps, this cannot be true. Is there a difference between
local apps and those in the cloud? Sometimes, but just because they are different,
doesn't mean they are less or bad.

Cloud supports about 50%
more integrations than server,
and many integrations supported
by both server and cloud have
additional benefits in the cloud.

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Retrieved from Atlassian

In some cases you will be able to replicate your organization's existing workflows in the cloud, in
other cases you will have to adopt a different workflow, and sometimes the core functionality in
Atlassian tools might be everything you need to get your workflows done. The functionality of
cloud apps is better and more robust because Cloud is more app-friendly than you think.

If I give up control, it’ll lead to chaos
and create more work for me.

First, it is important to remember that relying on a vendor with a track record is not the same as giving up all control. A move to the cloud means trusting your vendor to handle the tasks they do best. Atlassian has spent the last decade investing in cloud products to deliver the most secure cloud experience possible.

Transferring some responsibilities to your vendor means less unnecessary work for you and your team, allowing you to focus on other issues, such as business strategy and improvement, as well as the significant savings it can generate. In fact, Redfin, one of the largest SaaS real estate agencies, saved $60,000 in the first few months of migrating to the cloud.

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Cloud is only for small teams.

With large companies like Redfin, Afterpay, Dropbox and Rockwell
Automation adopting Atlassian Cloud, this isn't true.

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Of the Fortune 500 have an Atlassian Cloud license.
They have 10 million monthly active users. And more
than 170,000 costumers use Atlassian Cloud products
in 190 countries.

Retrieved from Atlassian

Cloud is designed to scale with your business, both in terms of computing power and functionality.
That's why Atlassian has tiered plans for cloud - Standard, Premium and Enterprise, to provide
options for larger, more complex organizations.

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Make the best decision for your business and get in touch with us to learn more about
what your organization’s journey to cloud will look like.

What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.


Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.

Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.

Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.

IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.

Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.

It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.

Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.

ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.