On September 13, Atlassian announced a price increase for its Atlassian Cloud licenses. This change is due to constant tool improvements in both performance and security, powerful integrations with Atlassian and third-party plugins, ease of use in search and reporting, and more. Learn more about important dates, new prices, and our recommendations below.
You can find the official announcement here. At bit2bit Americas we want you to be aware of these changes and we are ready to help you. Count on us!
October 18 PT (Pacific Time):
Price increase for Cloud (Standard, Premium, Enterprise) goes into effect
Applies to the following Cloud products:
List price (Average increase of 5%*) for Standard, Premium and Enterprise plans:
Jira Software: All users ranges
*Note: The % increase will depend on each product, user range and date the licenses were purchased for the first time. Contact us to confirm the price increase that applies to you.
In this context, bit2bit Americas has the following recommendations for you and your team:
If you have products with upcoming renewal in the Cloud
Renew as soon as possible to take advantage of the current prices before they change, taking into account that the quote must be requested from bit2bit Americas until October 10, 2022 at the latest.
If you plan to upgrade or downgrade in Cloud in the coming months
The quote must be requested from bit2bit Americas until October 10, 2022.
If you plan to purchase Cloud products in the coming months
If you have Server or Data Center licensing and want to explore a migration to the Cloud
Contact us to guide you in your evaluation!
Do not hesitate to contact us and we will be happy to schedule a call in the following weeks to answer all your queries and those of your team. You can write to us at: firstname.lastname@example.org.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.