A multinational automotive distributor, in collaboration with bit2bit Americas, has implemented Atlassian Cloud to centralize project management and enhance visibility and efficiency across its global operations. This initiative has accelerated its digital transformation and optimized resource utilization.
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This distributor is one of the leading automotive trading groups, offering a high distribution capacity for premium, luxury, and commercial vehicle brands in 36 countries. With operations on five continents, it faced the challenge of effectively investing in digital analytics and data to provide better value to its partners, customers, and local teams. This distributor notes that its team receives up to 500 IT initiative requests annually, making it essential to track demand to deliver projects efficiently. The tools they were using did not provide the real visibility needed to accelerate their analytical capabilities and ensure that all projects had the appropriate resources.
To overcome these challenges, the multinational automotive distributor decided to transform its portfolio and project management processes with bit2bit Americas. In alignment with industry best practices, the implementation was executed on the Atlassian Cloud platform, using Jira, eazyBI, and Tempo as the management platform and Confluence as the knowledge base. This approach facilitated knowledge sharing between regions and provided visibility and connectivity across portfolios, projects, and resources. The centralized platform enabled the distributor, which manages over 500 initiatives in 36 countries, to launch projects remotely, saving time and reducing duplicated activities.
This company chose bit2bit Americas for this implementation based on its proven experience as an Atlassian Platinum Enterprise Solution Partner, which ensured expert integration of Atlassian solutions. bit2bit Americas provided the visibility and efficiency needed to coordinate projects at both global and regional levels, optimizing resources and improving planning. Their approach allowed the distributor to undergo a significant cultural shift and effective standardization with Jira and Confluence, facilitating smoother collaboration and accelerated value delivery across the organization
2025 © bit2bit Americas.
What are ITSM processes? ITIL version 4 recently went from recommending ITSM “processes” to introducing 34 ITSM “practices”. Their reasoning for this updated terminology is that “elements such as culture, technology, information and data management can be considered to get a holistic view of ways of working”. This more comprehensive approach better reflects the realities of modern organizations.
Here, we will not concern ourselves with nuanced differences in the use of practice or process terminology. What’s important and true, no matter what framework your team follows, is that modern IT service teams use organizational resources and follow repeatable procedures to deliver consistent and efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.
Change management ensures standard procedures are used for efficient and prompt handling of all changes to IT infrastructure, whether it’s rolling out new services, managing existing ones, or resolving problems in the code. Effective change management provides context and transparency to avoid bottlenecks, while minimizing risk. Don’t feel overwhelmed by these and the even longer list of ITIL practices.
Problem management is the process of identifying and managing the causes of incidents on an IT service. Problem management isn’t just about finding and fixing incidents, but identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate the root causes.
Incident management is the process to respond to an unplanned event or service interruption and restore the service to its operational state. Considering all the software services organizations rely on today, there are more potential failure points than ever, so this process must be ready to quickly respond to and resolve issues.
IT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
Is the process of creating, sharing, using, and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.
Is a repeatable procedure for handling the wide variety of customer service requests, like requests for access to applications, software enhancements, and hardware updates. The service request workstream often involves recurring requests, and benefits greatly from enabling customers with knowledge and automating certain tasks.
It’s simply not enough to have an ITSM solution – you need one that actually accelerates how your teams work.
Atlassian’s ITSM solution unlocks IT at high- velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working, are now integrated and much more collaborative than ever before.
ITSM benefits your IT team, and service management principles can improve your entire organization. ITSM leads to efficiency and productivity gains. A structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results. It reduces costs and risks, and ultimately improves the customer experience.
